Driving Client Success as a Key Account Manager

2 days ago

Pasig, National Capital Region, Philippines beBeeAccount Full time ₱800,000 - ₱1,200,000

Job Title: Key Account Manager

Role Overview

We are seeking a highly skilled Key Account Manager to drive client satisfaction and retention. This role involves managing and supporting a portfolio of client accounts, ensuring consistent delivery and retention.

Key Responsibilities:
  • Manage and/or support a portfolio of client accounts, ensuring satisfaction, consistent delivery, and retention.
  • Coordinate onboarding, client communications, project timelines, and reporting workflows.
  • Monitor key delivery metrics and escalate risks or opportunities to Client Partners.
  • Build trusted client relationships through timely communication and expectation alignment.
  • Represent the client's voice in internal delivery forums and planning sessions, elevating key insights for development into broader account opportunities.
  • Help evolve internal templates and playbooks for delivery efficiency and consistency.
Your Mindset
  • Client-Obsessed: Deeply committed to supporting client goals and delivering operational excellence.
  • Detail-Oriented & Outcome-Driven: Brings rigor to client management with high degree of organization, while keeping outcomes and client impact front and center.
  • Collaborative & Adaptive: Operates with agility and empathy across global delivery teams and client situations.
  • Organized & Proactive: Plans ahead, anticipates needs, and thrives in high-growth environments.
  • Communicative & Clear: Provides clarity and confidence in communications, even amidst ambiguity or change.
Requirements
  • 3-5+ years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred).
  • Experience managing client communications, onboarding, and delivery coordination across cross-functional teams.
  • Strong command of marketing operations, KPIs, and platform workflows.
  • Demonstrated ability to prioritize, multitask, and operate with calm urgency.
  • Demonstrated leadership on accounts or mentorship of junior team members.
Other Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Marketing Services

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