IT Technical Support Staff

4 weeks ago

Manila, National Capital Region, Philippines Meralco Industrial Engineering Services Corporation Full time

  • Monitors and maintains all network infrastructure components, including connectivity, interconnectivity, and remote access, to ensure uninterrupted and secure operations.

  • Coordinates with the Network Administrator and/or Infrastructure Management and Security Head to address issues related to network performance, security, and physical or environmental conditions of data centers.

  • Conducts routine backups (daily, weekly, monthly) of network application configuration files and ensures immediate restoration when needed.

  • Installs, configures, and tests network hardware in coordination with Systems Administration, and implements application, hardware, and systems upgrades to maintain service continuity.
    • Performs preventive maintenance on network facilities and data centers as scheduled and provides status reports and recommendations for improvement.

  • Prepare technical documentation, including weekly accomplishment reports and other required network-related reports.

  • Recommends network upgrades and improvements, ensuring compliance with security protocols and risk management standards.

  • Supports the continuity of network operations, including data centers, test environments, mobile connectivity, internet access, and office network infrastructure, in collaboration with key IT personnel.

  • Provides technical and administrative support to the Systems Administrator, including assistance with systems maintenance, upgrades, and documentation.

  • Assists in monitoring system infrastructure and file servers, ensuring completion of daily, weekly, and monthly backups of dynamic files, and reporting issues related to system availability, performance, or security.

  • Coordinates with the Systems Administrator and/or Infrastructure and Security Management Head to address physical and environmental concerns in data centers and system-related incidents.

  • Assists in the installation, testing, and maintenance of IT hardware and peripherals (e.g., computers, printers, scanners), including patching, version upgrades, and on-call troubleshooting, in accordance with operations manuals.

  • Conducts preventive maintenance and provides status reports, ensuring minimal downtime of systems such as email, internet, HRIS, and other business applications.

  • Manages and disseminates information, schedules meetings, and maintains both technical and administrative records and documentation.

  • Collaborate with the Systems Administrator and Infrastructure and Security Management Head in the management and upkeep of all IT facilities (e.g., repair areas, server rooms, injection rooms, and storage).

  • Delivers technical support to end-users, enabling smooth continuity of work through reliable IT services and devices.

QUALIFICATIONS

  • Bachelor's Degree graduate of Information Technology, Computer Science and any related course

  • With 1-2 years work experience in technical support or service desk

  • Willing to be assigned in Pasig City

  • 100% work onsite

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