HVAC After-Sales Support Specialist

2 days ago

Manila, National Capital Region, Philippines STAFF X Full time ₱600,000 - ₱800,000 per year
About the Role

We are looking for a proactive and customer-focused HVAC After-Sales Support Specialist to join our team and support one of our Australian clients. In this role, you will play a key part in delivering excellent after-sales service by helping customers troubleshoot issues, providing technical guidance, and maintaining strong relationships with our partners. Your expertise in HVAC systems will be essential in ensuring customer satisfaction and in strengthening our brand reputation.

Key Responsibilities
  • Handle customer complaints and inquiries logged via the internal system (Monday board) and resolve them through phone calls or video calls whenever possible.
  • Explain heat pump technology to end-users in clear, simple terms, ensuring they fully understand how their systems work.
  • Coordinate with the Technical Team to diagnose and resolve warranty-related concerns, including liaising via email and calls.
  • Assist technicians on-site via video calls, helping to troubleshoot and identify solutions when issues cannot be resolved immediately.
  • Respond to partner queries and customer concerns via WhatsApp and email, ensuring timely and accurate communication.
  • Provide after-sales training and support to partners' service teams, helping them improve their own customer care capabilities.
  • Communicate with the factory regarding technical issues, complaints, and warranty resolutions.
  • Build and maintain strong relationships with partners to resolve outstanding concerns, remove roadblocks, and support ongoing sales efforts.
Qualifications
  • Background or education in HVAC, Mechanical Engineering, or Energy Efficiency is highly preferred.
  • Previous experience in after-sales support, customer service, or technical support (ideally in the HVAC industry).
  • Strong communication skills, both verbal and written, with the ability to explain technical concepts to non-technical customers.
  • Problem-solving mindset with the ability to handle complaints and deliver effective solutions.
  • Comfortable using tools such as email, WhatsApp, and video conferencing to engage with customers, technicians, and partners.
  • Experience in liaising with international teams or clients is a plus.
Why Join Us?
  • Work with a growing Australian client in the HVAC industry.
  • Play a vital role in ensuring excellent customer experience and building strong long-term relationships with partners.
  • Be part of a collaborative and supportive environment that values both technical expertise and customer care.

  • HVAC Design

    1 week ago

    Manila, National Capital Region, Philippines ROVR Outsourcing Full time A$12,000 - A$120,000 per year

    This is a remote position.OVERVIEW: The client is a well-established Australian company specializing in heating, ventilation, and air conditioning (HVAC) solutions for both residential and commercial clients. With over 20 years of industry experience, the company is known for its premium product offerings, skilled workmanship, and unmatched customer...

  • Sales Engineer for HVAC

    2 days ago

    Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:• Promotes and sells Company's HVAC products and technical solutions to building contractors, consultants and designers that help to drive growth of HVAC industry in the market.• Builds and establishes strong working relationship with potential clients and existing customers to ensure long-term customer satisfaction and business...

  • HVAC Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Marigold Manufacturing Corporation Full time ₱600,000 - ₱1,000,000 per year

    Be another key ingredient Join the team that manufactures the most popular Filipino brand in mixes, sauces, condiments, and more, Mama Sita'sSandpiper Spices and Condiments Corporation, an affiliate company of Marigold Manufacturing Corporation is in search of HVAC Technician.We are hiring an experienced HVAC Technician to support the operation, maintenance,...

  • Senior HVAC Design Engineer

    2 days ago

    Manila, National Capital Region, Philippines Archetype Group Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionArchetype Group is a leading international construction consultancy company offering a comprehensive range of services, including Architecture & Master Planning, Building Engineering, Industrial & Process Engineering, and Project & Cost Management. Since 2002, the company has worked on over 1,500 projects in 50 different countries, serving...

  • Sales Engineer

    4 days ago

    Manila, National Capital Region, Philippines Concepcion Business Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Sales Engineer drive sales performance within the assigned territory by adhering to company policies and promotional guidelines. Regularly monitor sales metrics and develop action plans to achieve targets while enhancing the customer experience and strengthening brand loyalty.RESPONSIBILITIES:Monitor key customer service metrics to ensure a consistently...

  • Account Executive- HVAC

    6 days ago

    Manila, National Capital Region, Philippines Zenith United Electric Corp Full time $104,000 - $130,878 per year

    JOB DESCRIPTIONS:Visit assigned number of customers per week. This responsibility include the following tasks:Inform customers of the latest company programs (new products, new models, latest promos and other relevant updates about our company, products and/or services).Distribute latest company/ product collaterals applicable to visited customers...

  • Retail Sales Specialist NCR

    1 week ago

    Manila, National Capital Region, Philippines ActivAsia Inc. Full time ₱300,000 - ₱600,000 per year

    The Retail Sales Specialist engages customers, promotes heated tobacco systems, Nicotine Pouches, and other smoke-free innovation products. They demonstrate product features, build strong customer relationships, meet sales targets, and provide after-sales support and education. This role supports store operations by maintaining cleanliness, managing stock,...

  • Service Sales Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Concepcion Business Services, Inc. Full time $40,000 - $60,000 per year

    The Service Sales Engineer is responsible for promoting and selling HVAC service solutions, including preventive maintenance contracts, retrofits, equipment upgrades, and repair services. The role requires a strong technical understanding of HVAC systems and the ability to build long-term customer relationships to generate repeat business and meet sales...

  • US Tax Client Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines TaxValet — Fractional Sales Tax Department Full time ₱250,000 - ₱500,000 per year

    About TaxValetWe're not just a tax company. We're an emotions company.We believe that the work we do is a reflection of our higher purpose in life. And if the work isn't fulfilling and enjoyable, what's the point? At our company, our Core Purpose is to "transform negative emotions into something positive for our clients, partners, and each other". It just so...

  • Sales Coordinator

    2 weeks ago

    Manila, National Capital Region, Philippines J.E.S. AIRCON & REFRIGERATION SERVICES Full time ₱250,000 - ₱500,000 per year

    About the roleJ.E.S. AIRCON & REFRIGERATION SERVICES is looking for a field-based Sales Coordinator to support our aircon and refrigeration services operations. This role is ideal for someone who enjoys being on-site, meeting clients, assisting in inspections, and helping close deals directly in the field.As a Sales Coordinator, you'll play a key role in...