Workforce RTA Supervisor

Workforce RTA SupervisorAn accomplished Workforce RTA Supervisor is required to oversee a team of workforce analysts responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and...

2 days ago Be among the first 25 applicantsSupport and assist immediate head in working closely with employees and business leaders in planning and implementing HR strategies and initiatives to achieve business goals, deliver value adding services and positive employee experience.ResponsibilitiesBuild and develop business partnershipManage workforce planning...

The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

Mistake Creek State School is taking applications for a Principal to join the team. In this leadership role, you will be responsible for delivering the vision of the department, improving educational outcomes for students, and enhancing the quality of teaching and learning. You will also nurture strong, positive relationships with students, staff, the...

Mistake Creek State School is taking applications for a Principal to join the team. In this leadership role, you will be responsible for delivering the vision of the department, improving educational outcomes for students, and enhancing the quality of teaching and learning. You will also nurture strong, positive relationships with students, staff, the...

Job Summary:As a Supervisor, Workforce Management, you will be responsible for overseeing a team of Real-time Analysts, providing coaching and training to ensure optimal performance. You will also analyze staffing reports and make recommendations to meet service level expectations.Key Responsibilities:Supervise 20 Real-time Analysts globallyPerform...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

Position: WFM RTA (Alabang) | Onsite Requirements: Possess at least a Bachelor's or College DegreeMinimum of 1 year experience in Workforce ManagementStrong skills in scheduling and real-time management are essentialExcellent organizational abilities to meet critical deadlinesCapable of prioritizing tasks effectively in a fast-paced, dynamic environment...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

OverviewThe role of Workforce Supervisor is a pivotal position within the organization, responsible for overseeing the overall management and direction of the workforce. This includes motivating Analysts and SMEs to ensure that client/customer goals are met. The Workforce Supervisor analyzes work volume variances to forecast and adjust scheduling/staffing...

Position SummaryThe Workforce Supervisor is responsible for overall management & direction and motivation of the workforce Analysts and SMEs. Ensures client/customer goals are met by analyzing work volume variances to forecast and provide direction to adjust scheduling/staffing levels accordingly. Monitors service levels and directs real-time forecasting to...

Job Title: Workforce Management SupervisorThe role of the Real Time Workforce Management Supervisor is to oversee a team of analysts, ensuring that they take action to meet company goals and performance indicators.This supervisor works closely with the Workforce Manager and internal business leaders to identify corrective actions that mitigate events...

Lead - Real Time AnalystWe are seeking an exceptional individual to join our team as a Lead - RTA. This is a critical role that requires strong analytical and problem-solving skills, as well as excellent communication and leadership abilities.The ideal candidate will have at least one year of work experience in a Call Center, with a proven track record of...

Company Description:Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager – Workforce Analytics (RTA).We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...