Workforce RTA

About the job: WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to businessSupports management with all necessary reports and planning models to facilitate the process of decision-making.Monitors actual activities and compares them to plan and make recommendations for...

An RTA Supervisor will oversee a team of workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

About the job WFM RTA (Alabang) | Onsite Requirements: 1 year minimum experience in Workforce ManagementCandidate must possess at least a bachelor's/college degree.Excellent skills in scheduling and real-time time management a mustStrong organizational skills to ensure critical timelines are metAbility to effectively prioritize workload in a fast-paced,...

Job Summary:As a Supervisor, Workforce Management, you will be responsible for overseeing a team of Real-time Analysts, providing coaching and training to ensure optimal performance. You will also analyze staffing reports and make recommendations to meet service level expectations.Key Responsibilities:Supervise 20 Real-time Analysts globallyPerform...

Real Time Workforce Management SupervisorThe WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly, and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal business leaders to determine corrective actions to mitigate events...

The Responsibilities:● Supervises 20 Real time Analysts Globally● Perform one on one coaching with the RTA's● Train and Orient new RTA's● Analyze intra-day staffing reports and recommends changes to staffing in order to meetservice level client expectations and requirements.● Make objective recommendations on incident management● Coordinates with...

Responsibilities Supervises 20 Real time Analysts Globally Perform one on one coaching with the RTA's Train and Orient new RTA's Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements. Make objective recommendations on incident management Coordinate with Operational...

OverviewThe role of Workforce Supervisor is a pivotal position within the organization, responsible for overseeing the overall management and direction of the workforce. This includes motivating Analysts and SMEs to ensure that client/customer goals are met. The Workforce Supervisor analyzes work volume variances to forecast and adjust scheduling/staffing...

About the job WFM RTA (Alabang) | Onsite Responsibilities: Regularly performs volume and performance analysis and proactively communicate possible impacts to business Supports management with all necessary reports and planning models to facilitate the process of decision making Monitors actual activities and compare it to plan and make recommendations for...

Work Arrangement: Hybrid (2-3x/week onsite until further notice) Responsibilities: The workforce analyst job description involves interpreting, analyzing, rating, and making recommendations to improve the workforce in order to reduce overheads and increase customer satisfaction and experience.It also entails gathering and reviewing a lot of information...