Workforce RTA

2 days ago

Muntinlupa City, Philippines TASQ Staffing Solutions Full time

Position: WFM RTA (Alabang) | Onsite

Requirements:

  • Possess at least a Bachelor's or College Degree
  • Minimum of 1 year experience in Workforce Management
  • Strong skills in scheduling and real-time management are essential
  • Excellent organizational abilities to meet critical deadlines
  • Capable of prioritizing tasks effectively in a fast-paced, dynamic environment while maintaining attention to detail
  • Flexible and willing to work in shift schedules

Responsibilities:

  • Conduct regular volume and performance analysis, proactively communicating potential impacts to the business
  • Provide management with reports and planning models to support decision-making processes
  • Monitor actual activities against plans and recommend immediate adjustments
  • Staff the appropriate number of agents at the right times based on recent and historical capacity data
  • Ensure pre-planned activities are scheduled in advance and communicated clearly
  • Adjust schedules as needed based on real-time scenarios and coordinate overtime or voluntary time off to ensure optimal staffing levels

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