Intricate Call Center Manager

4 days ago

Davao City, Davao, Philippines beBeeCallcenter Full time ₱600,000 - ₱800,000
Workforce RTA Supervisor

An accomplished Workforce RTA Supervisor is required to oversee a team of workforce analysts responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage results.

Key Responsibilities:
  • Develop and implement effective workforce planning strategies to ensure adequate staffing and optimal coverage by interval.
  • Collaborate with site and department leaders to develop contingency plans during times of peak demand.
  • Own the end-to-end process with a wide degree of creativity and latitude, exercising exceptional analytical skills.
Qualifications and Requirements:
  • 2-3 years of Workforce Supervisory experience.
  • At least 1 year experience in Forecasting, and Scheduling.
  • At least 1 year Intraday management experience.
  • Familiar with a variety of field concepts, practices, and procedures.
  • Multi-site and Multi-skill call center experience.
  • Previous large (~2500 seat) call center experience.
  • Working knowledge of scheduling software such as Blue Pumpkin, IEX, Aspect or other relevant tools.
  • Must possess very strong analytical skills.
  • Must possess an in-depth understanding of call center metrics and mathematics.
Desirable Skills and Abilities:
  • Ability to successfully interact with internal Operations and clients from VP level to associates.
  • Ability to manage team sizes of 10+ persons.
  • Advanced Excel experience.
  • Leadership and people management skills.
  • Strong written and verbal communication skills.
  • Demonstrated analytical and organizational skills.

  • Call Center Agent

    3 weeks ago

    Davao City, Davao, Philippines OP360 (OfficePartners360) Full time

    Company DescriptionOP360, founded in 2006 by experienced business entrepreneurs, is a trusted global workforce partner and a one-stop, full-service outsourcing company. With a focus on reducing costs, improving service levels, and growing top-line performance, OP360 offers 24/7/365 omnichannel experience services, including inbound/outbound call center...

  • Call Center Agent

    1 week ago

    Davao City, Davao, Philippines BPOJobOpenings Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

  • Call Center Representative

    1 week ago

    Davao Occidental, Davao, Philippines BPOJobOpenings Full time

    Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.Qualifications:At least HS Graduate (old curriculum)...

  • Call Center Workforce Scheduler

    4 weeks ago

    Davao City, Davao, Philippines TASQ Staffing Solutions Full time

    About the job: Workforce Scheduler (Davao City) | OnsiteWork Setup: OnsiteShift: Graveyard ScheduleRequirements:At least 1 year experience as WFM Scheduler in a BPO/Call Center SetupAll candidates must be amenable to start ASAP.RESPONSIBILITIES:Service PlanningCreate short-term to long-range forecasts for workload, HC requirements, AHT trends, shrinkage...

  • WFM Analyst-Real Time

    3 weeks ago

    Davao City, Davao, Philippines ibex Full time

    The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; the focus is to create positive experiences for customers while maintaining an efficient call...

  • Call Center Agents

    4 weeks ago

    Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

    Join us and enjoy these Perks and BenefitsCompetitive salary packageGovernment-mandated benefitsPerformance bonuses and incentivesExciting allowances and moreQualificationsAt least a high school graduate (old curriculum) or senior high school graduate (new curriculum)Good to excellent English communication skillsWilling to start immediatelyMust be fully...

  • Operations Assistant Manager

    4 weeks ago

    Davao City, Davao, Philippines TASQ Staffing Solutions Full time

    Work Arrangement: Onsite Responsibilities: General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:  Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based...

  • Workforce RTA Supervisor

    3 weeks ago

    Davao City, Davao, Philippines ibex Full time

    An RTA Supervisor will oversee a team of workforce analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization while relying on extensive experience and judgment to achieve optimal coverage...

  • Remote Savings Account Manager

    4 days ago

    Davao City, Davao, Philippines beBeeOnlineAccountOpening Full time ₱15,000 - ₱25,000

    Job Mandate:The role involves performing tasks necessary for the Know Your Customers (KYC) process, including Document Verification, KYC via Video Call, Consent Procurement and Certification, and Online Account Opening for Online Savings Account applications.Key Responsibilities:Performs Remote KYC and Online Account Opening for Online Savings...

  • Customer Service Representative

    1 day ago

    Davao City, Davao, Philippines beBeeCustomerSupport Full time ₱150,000 - ₱250,000

    Enhance Your Career with a Call Center RoleJob Description:We are seeking an experienced Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to resolve customer inquiries while providing exceptional support.This role offers an opportunity to grow within a dynamic environment...