Information Technology Manager
1 week ago
Qualfon Cebu, Central Visayas, Philippines
Work arrangement: Onsite (IT Park, Cebu)
Main Objectives and Duties:- Manages IT Services in all aspects (Desktop, Systems, Network and Telephony, Programming)
- Plans, organizes, directs, controls and evaluates the operations of information systems and electronic data processing.
- Creation of IT policies.
- Develops and implements policies and procedures for electronic data processing and computer systems operations.
- Meets with managers and directors to discuss system requirements, specifications, costs and timelines.
- Hires and manages IT personnel and contractors to design, develop, implement, operate and administer computer and telecommunications, networks and information systems.
- Provides training/coaching to IT Staff as needed and makes sure all procedures are being followed.
- Leads the IT Team on monitoring and maintaining all available technologies for the site to ensure maximum accessibility
- Troubleshoots all technology issues.
- Maintains log and/or list of required repairs and maintenance.
- Makes recommendations about purchase of technology resources.
- Researches current and potential resources and services.
- Monitors security of all technology.
- Advises staff of security breaches and/or changes in password or security status.
- Ensures installation of lock out programs.
- New LOB and Expansions Implementations/deployment
- Provides plans and design for Network, Systems, Electrical and Technical aspects of Facilities.
- Leads the implementation/deployment of Network, Systems, Electrical Infrastructure and Technical aspects of Facilities.
- Conducts Staff meetings.
- Ensures necessary tools are provided for all colleagues to improve IT service.
- Provides leadership for management initiatives to develop good communication among its members to drive performance.
- Encourages giving of feedback to fuel performance.
- Prepares and conducts performance reviews.
- Ensures professional development for all team members (provide training, share best practices and transmit knowledge).
- Bachelor's Degree with a concentration in Computer-Related Technology or equivalent experience in management information systems.
- At least 3 years in a supervisory or managerial capacity.
- Telephony Systems
- End point Security
- Related experience in BPO environment is required
- Strategic Planning
- Mid-Senior level
- Full-time
- Information Technology
- Industries: Outsourcing and Offshoring Consulting
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