Category Support Specialist
4 days ago
Job Description:
We are seeking a skilled Customer Service and Order Manager to join our team at ShipNow Information Technology. As an Assistant Product Category Coordinator, you will play a crucial role in ensuring customer satisfaction and providing professional support.
Duties and Responsibilities:
- Provide prompt responses to customer inquiries related to products and services.
- Choose suitable responses to customer issues and provide quick solutions.
- Anticipate customers' needs and follow up on previous customer issues.
- Maintain accurate records of customer interactions, transactions, and complaints.
- Ensure customer satisfaction by providing exceptional customer support.
- Oversee customer service/order processing/warranty and general operations.
- Organize and moderate daily order lists and warranty lists across all platforms.
- Audit Amazon A+ Contents, FF, TPW, and other listing platforms for accurate data.
- Assist with overall warranty and replacement issues.
Requirements:
- At least 1 year of experience as an Assistant Category Manager
- At least 1 year of experience in Customer Service (BPO or International company)
- Proficient in processing sales orders, auditing, and warranty issue handling
- Experience in Customer Escalation Handling/Good conflict resolution skills
- Must be goal-oriented, organized, and ready to work/think outside the box
- Excellent attention to detail and documentation skills
- Excellent written and verbal communication skills in English
- Outstanding phone and email etiquette
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