Assistant Category Manager

3 weeks ago

Cebu City, Central Visayas, Philippines ShipNow Information Technology Full time
Duties and Responsibilities:

-Answer and reply to any inquiries promptly in relation to the company's products and services.
-Choose suitable responses to customer issues and provide reasonable solutions quickly.
-Foresees customers' needs and following up with previous customer issues.
-Keep records of customer interactions, transaction and complaints.
-Ensure customer satisfaction and provide professional customer support.
-Overseeing customer service/order processing/warranty and general operations of the business operations.
-Organize and moderated Daily Order list, and warranty list in all platforms.
-Auditing Amazon A+ Contents, FF, TPW and other listing platforms for accurate data and information.
-Assist in over-all warranty and replacement issues occurred.
-Other Ad-hoc tasks.

The candidate must have:
- at least 1 year related experience as Assistant Category Manager
- at least 1 year experience in Customer Service (BPO or International company)
- proficient in processing sales orders, auditing and warranty issues handling
- experience in Customer Escalation Handling/ Good conflict resolution skills
- must be goal-oriented, organized, and ready to work/think outside the box
- excellent attention to detail and documentation skills. (a must)
- excellent written and verbal communication skills in English (a must)
- outstanding phone and email etiquette

Job Type: Full-time

Pay: Php22,000.00 - Php32,000.00 per month

Work from home
Schedule:
Day shift
Early shift
Monday to Friday

Customer service: 1 year (Required)
Sales Order Processing: 1 year (Required)
Product warranties: 1 year (Required)

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