Assistant Product Category Coordinator
3 days ago
Job Summary:
We are seeking a highly skilled Customer Service and Order Manager to join our team at ShipNow Information Technology. The successful candidate will have a strong background in customer service, excellent communication skills, and the ability to work independently.
Main Responsibilities:
- Deliver exceptional customer service and support
- Process sales orders, audits, and warranty issues
- Maintain accurate records of customer interactions and transactions
- Anticipate customer needs and proactively address concerns
- Ensure customer satisfaction through exceptional support
- Oversee customer service/order processing/warranty and general operations
Requirements:
- At least 1 year of experience as an Assistant Category Manager
- At least 1 year of experience in Customer Service (BPO or International company)
- Proficient in processing sales orders, auditing, and warranty issue handling
- Experience in Customer Escalation Handling/Good conflict resolution skills
- Must be goal-oriented, organized, and ready to work/think outside the box
- Excellent attention to detail and documentation skills
- Excellent written and verbal communication skills in English
- Outstanding phone and email etiquette
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