Operations Supervisor
1 week ago
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Responsibilities:- Answer voice messages / make outbound calls / emails and respond to customer's inquiries, process contract creation, and effectively communicate resolution to customer's issue.
- Identify customer's issue and provide available support options.
- Adhere to and demonstrate Quality Monitoring (QA) guidelines.
- Demonstrate a high level of professionalism and strong customer service orientation.
- Update Call / Email Management database with details on each customer call in accordance with client procedures.
- Outline any guidelines to customers in accordance with client procedures.
- Regularly stay updated with the latest product knowledge and technical skills using available resources.
- When required, escalate issues outside of service boundaries to Team Leader.
- Take responsibility to ensure customers experience with Canon exceed expectations.
- Create a positive impression on Canon whenever interacting with customers.
- Undertake any Ad Hoc project or assignments assigned by Team Leader.
- Update the record if necessary and verify if information is correct through external tools.
- Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.
- Diploma or bachelor's degree or with equivalent Customer Service background is strongly recommended. Otherwise, any other basic degree or diploma.
- 6 months or more full-time call handling or email handling experience. Preferably from a collections background and have experience in skip tracing.
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Operations Supervisor
5 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeAbout the RoleThis is an exciting opportunity to join our dynamic operations team at HGS Offshore Staffing Solutions (HGS OSS) as an Operations Supervisor. The successful candidate will be responsible for supervising a team of employees, ensuring that they are working efficiently and effectively to meet client expectations.The ideal candidate will have a...
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Operations Supervisor
5 days ago
Taguig, National Capital Region, Philippines Myglit Full timeTaguig, National Capital Region, PhilippinesOperations Supervisor (Retail Account)Myglit Taguig, National Capital Region, Philippines3 days ago Be among the first 25 applicantsJob title: Operations Supervisor (Retail Account)Work Setup: Brick and Mortar in MckinleyShift: Shifting ScheduleSD: ASAPJob Description:Manage and Lead a team of agents for a Retail...
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Contact Center Operations Supervisor
7 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeNeksjob Corporation seeks a Contact Center Operations Supervisor to lead our team in providing exceptional customer service. As a WFM Supervisor, you will be responsible for overseeing all operational support aspects of our contact center.Key responsibilities include:Staffing and scheduling managementForecasting and reportingQuality assurance and...
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Operations Supervisor
1 day ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full timeAbout Go-Get Data ConsultancyAt Go-Get Data Consultancy, we are committed to delivering exceptional customer experiences across multiple sub-families for business and/or end-consumer customers.We are seeking a highly skilled Operations Supervisor to join our team. This role will be responsible for providing customer service and support via phone, online...
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Y42 Facility Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representatives Monitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
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Merchant Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Transportation Operations Supervisor
16 hours ago
Taguig, National Capital Region, Philippines Lioll & Chu Carriers OPC Full timeAbout the RoleWe are seeking an experienced Fleet/Transport Supervisor to join our team at Lioll & Chu Carriers OPC. The successful candidate will be responsible for overseeing the day-to-day operations of our fleet, ensuring that all deliveries are made on time and that our vehicles are well-maintained.Key ResponsibilitiesManage and supervise a team of...
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Inquiry Management Operations Supervisor
14 hours ago
Taguig, National Capital Region, Philippines Citigroup Inc. Full timeAt Citigroup Inc., we believe in creating a culture of excellence and teamwork that helps our employees succeed.We're committed to supporting our employees' growth and development through ongoing training and development opportunities.We're currently looking for a highly skilled professional to join our team as an Inquiry Management Operations Supervisor...
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Y42 Facility Operations Supervisor
2 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeWe're Hiring Operations Supervisor Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next levelKey Responsibilities:Supervise, coach & mentor a team of customer service representativesMonitor productivity, quality & ensure policy adherenceAnalyze performance metrics & implement...
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Operations Supervisor
1 day ago
Taguig, National Capital Region, Philippines Go-Get Data Consultancy Full timeJob title: Operations Supervisor (ANZ Domestic)Work Setup: Brick and MortarShift: Flexible ScheduleSalary: 35K max rateFormer employee of Teleperformance, either through a third party or directly. Not eligible for rehire.Must have worked in a BPO setting; experience in other sectors is not accepted.General Customer Service Responsibilities:Includes post-sale...
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Warehouse Operations Supervisor
5 days ago
Taguig, National Capital Region, Philippines Aboitiz Foods Full timeJob DescriptionThe Warehouse Operations Supervisor is responsible for overseeing and managing daily warehouse operations to ensure efficient, accurate, and timely handling of inventory and goods. This role is critical in achieving operational excellence and meeting business goals through optimized workflows, resource allocation, and compliance with...
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Merchant Operations Supervisor
1 day ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Advertising Operations Supervisor
15 hours ago
Taguig, National Capital Region, Philippines WHR Global Consulting Full time**Account Supervisor for Digital Advertising Job Description**We are seeking a seasoned Advertising Operations Supervisor to join our team. As a key member of our client services department, you will be responsible for managing client relationships, developing and executing digital advertising campaigns, and leading cross-functional teams.Key...
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Workforce Manangement Supervisor
7 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
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Workforce Manangement Supervisor
1 week ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
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Operations Supervisor Job
1 day ago
Taguig, National Capital Region, Philippines Teleperformance Full timeOverview of the RoleAs an Operations Supervisor at Teleperformance, you will be responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery and driving team performance to achieve business objectives.Your Key Responsibilities:Manage and coach a team of customer service representatives, providing guidance,...
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Supervisor of Staffing Operations
5 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeRole OverviewHGS Offshore Staffing Solutions (HGS OSS) seeks a highly skilled Workforce Management Supervisor to join its team. As a key member of the Service Delivery Team, the successful candidate will be responsible for forecasting, optimizing, and scheduling staff resources to meet customer demands. This role requires exceptional analytical and...
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Retail: Operations Supervisor
1 day ago
Taguig, National Capital Region, Philippines Teleperformance Full timeAbout the roleAs an Operations Supervisor for Teleperformance in Taguig City, Metro Manila, you will play a crucial role in leading and supporting a team of customer service professionals. In this full-time, on-site position, you will be responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery and driving...
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Workforce Management Supervisor Y10
2 days ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented...
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Contact Center Supervisor
15 hours ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeContact Center Operations Supervisor">The Workforce Management Supervisor is a critical role within our contact center operations team. This position is responsible for overseeing all aspects of contact center operations, including staffing, scheduling, forecasting, and policy development.">Main Responsibilities">Develop and implement effective contact...