Operations Supervisor

4 days ago


Taguig, National Capital Region, Philippines Myglit Full time

Taguig, National Capital Region, Philippines

Operations Supervisor (Retail Account)

Myglit Taguig, National Capital Region, Philippines

3 days ago Be among the first 25 applicants

Job title: Operations Supervisor (Retail Account)

Work Setup: Brick and Mortar in Mckinley

Shift: Shifting Schedule

SD: ASAP

Job Description:
  1. Manage and Lead a team of agents for a Retail account
  2. Foster a dynamic work environment
  3. Analyze Data and Facilitate coaching to ensure improved performance
  4. Act as liaison between customers, production and distribution departments related to specific customer orders
  5. Provide technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Qualifications:
  1. Extensive background and knowledge with a Retail account is crucial for this role
  2. Minimum 2-5 years of experience in operations management, customer service, or a supervisory role in a retail or BPO environment
  3. Proven experience managing and leading a team in a fast-paced retail or customer service setting
  4. Background in data analysis and performance coaching to drive efficiency and effectiveness
  5. Experience handling customer escalations and cross-department coordination (e.g., production, distribution, and customer service)
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

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