Y42 Facility Operations Supervisor
3 days ago
Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next level
Key Responsibilities:
Supervise, coach & mentor a team of customer service representatives
Monitor productivity, quality & ensure policy adherence
Analyze performance metrics & implement improvement strategies
Handle escalations & support agents in resolving customer concerns
Conduct team meetings, training sessions & performance reviews
Collaborate with management & departments to enhance operations
Ensure compliance with company policies & industry standards
Foster a motivating work environment to boost engagement
Qualifications:
Bachelor's degree in Business, Management, or related field (or equivalent experience)
Proven experience in a supervisory role within a call center/customer service
Strong leadership, problem-solving & decision-making skills
Proficiency in CRM tools, reporting systems & Microsoft Office
Flexibility to work shifts, including weekends & holidays if required
Preferred:
Experience managing high-volume support teams
Knowledge of contact center technologies & workforce management
Familiarity with coaching & performance management methodologies
Employment Type: Full-Time / Regular
Ready to lead and make an impact? Apply now
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