Y42 Facility Operations Supervisor

3 days ago


Taguig, National Capital Region, Philippines Neksjob Philippines Full time
We're Hiring Operations Supervisor

Are you a strong leader with a passion for driving team success? Join us as an Operations Supervisor and take your career to the next level

Key Responsibilities:

Supervise, coach & mentor a team of customer service representatives

Monitor productivity, quality & ensure policy adherence

Analyze performance metrics & implement improvement strategies

Handle escalations & support agents in resolving customer concerns

Conduct team meetings, training sessions & performance reviews

Collaborate with management & departments to enhance operations

Ensure compliance with company policies & industry standards

Foster a motivating work environment to boost engagement

Qualifications:

Bachelor's degree in Business, Management, or related field (or equivalent experience)

Proven experience in a supervisory role within a call center/customer service

Strong leadership, problem-solving & decision-making skills

Proficiency in CRM tools, reporting systems & Microsoft Office

Flexibility to work shifts, including weekends & holidays if required

Preferred:

Experience managing high-volume support teams

Knowledge of contact center technologies & workforce management

Familiarity with coaching & performance management methodologies

Employment Type: Full-Time / Regular

Ready to lead and make an impact? Apply now

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