Supervisor of Staffing Operations
4 days ago
HGS Offshore Staffing Solutions (HGS OSS) seeks a highly skilled Workforce Management Supervisor to join its team. As a key member of the Service Delivery Team, the successful candidate will be responsible for forecasting, optimizing, and scheduling staff resources to meet customer demands. This role requires exceptional analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
The Workforce Management Supervisor will play a critical role in ensuring the effective use of resources, including:
- Forecasting and Scheduling: Developing accurate forecasts and schedules to meet customer needs, while minimizing costs and maximizing efficiency.
- Capacity Planning: Analyzing workload demands and adjusting staffing levels accordingly, ensuring adequate resources are allocated to meet service level objectives.
- Performance Monitoring: Tracking key performance indicators (KPIs) and making recommendations for improvement, using data analysis and metrics to inform decision-making.
To succeed in this role, the ideal candidate will possess a Bachelor's/College Degree in any field, with at least 1-2 years of working experience in a similar position. Strong business acumen, excellent communication skills, and technical proficiency in workforce management systems are essential for success in this role.
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TASQ Staffing Solutions Customer Support
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Summary: TASQ Staffing Solutions is seeking a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading our customer support team and ensuring that we deliver exceptional service to our customers.This role requires a strong understanding of customer service principles,...
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Operations Supervisor
4 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeAbout the RoleThis is an exciting opportunity to join our dynamic operations team at HGS Offshore Staffing Solutions (HGS OSS) as an Operations Supervisor. The successful candidate will be responsible for supervising a team of employees, ensuring that they are working efficiently and effectively to meet client expectations.The ideal candidate will have a...
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Customer Service Supervisor Role
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout This OpportunityTASQ Staffing Solutions is a leading provider of staffing solutions, and we're looking for a talented Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.Key ResponsibilitiesYou will provide exceptional...
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Customer Service Supervisor
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job: TASQ Staffing Solutions is seeking a highly motivated and experienced Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for leading our customer support team and ensuring that we deliver exceptional service to our customers.This role requires a strong understanding of customer service principles,...
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Operations Team Lead
5 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryAt TASQ Staffing Solutions, we are seeking an experienced Operations Supervisor to join our team. This role will be responsible for managing daily operations, leading a team of customer service representatives, and ensuring exceptional customer experiences.About the RoleWe are looking for a seasoned professional with 1-2 years of experience in a...
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Staffing Optimization Manager
4 days ago
Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full timeAbout the RoleThe Workforce Management Supervisor at HGS Offshore Staffing Solutions (HGS OSS) is responsible for ensuring the smooth operation of the Service Delivery Team. This includes forecasting, scheduling, and monitoring staff performance to optimize resource utilization. The successful candidate will have exceptional analytical and leadership skills,...
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Shifting Operations Manager
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeResponsibilities and Duties: We are seeking a skilled Operations Supervisor to join our team at TASQ Staffing Solutions. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our customer support team, including leading the team, resolving customer issues, and developing strategies to improve customer satisfaction...
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Operations Team Lead
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob SummaryTASQ Staffing Solutions is seeking a skilled Operations Supervisor to join our team. As an Operations Supervisor, you will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.About the RoleYou will lead a team of customer service representatives, providing guidance and support to ensure...
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Operations Supervisor
6 days ago
Taguig, National Capital Region, Philippines Archgso Full timeKey ResponsibilitiesThe Operations Supervisor - Business Team will be responsible for managing team attendance, team schedule, and PTO. This will involve ensuring that the team is adequately staffed and that deadlines are met.In addition, the successful candidate will be required to coordinate with the manager for capacity planning and suggest training plans...
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Contact Center Operations Supervisor
5 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeNeksjob Corporation seeks a Contact Center Operations Supervisor to lead our team in providing exceptional customer service. As a WFM Supervisor, you will be responsible for overseeing all operational support aspects of our contact center.Key responsibilities include:Staffing and scheduling managementForecasting and reportingQuality assurance and...
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Operations Team Leader
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob Description: We are seeking a skilled Operations Supervisor to join our team at TASQ Staffing Solutions. As an Operations Supervisor, you will be responsible for overseeing the day-to-day activities of our customer support team. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.The ideal candidate...
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Service Delivery Coordinator
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeCustomer Service Supervisor Job OverviewTASQ Staffing Solutions is a leading provider of staffing solutions, and we're looking for a talented Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing daily customer service operations, ensuring customer satisfaction, and driving business growth.Key...
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Business Process Specialist Position
5 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob OverviewTASQ Staffing Solutions is a leading provider of staffing solutions, and we are seeking an experienced Operations Supervisor to join our team. This role will be responsible for managing daily operations, leading a team of customer service representatives, and ensuring exceptional customer experiences.About the RoleWe are looking for a seasoned...
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Customer Service Manager Role
5 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeJob DescriptionTASQ Staffing Solutions is seeking a highly skilled Operations Supervisor to lead our customer service team. In this role, you will be responsible for managing day-to-day operations, developing and implementing process improvements, and ensuring exceptional customer experiences.ResponsibilitiesThe Operations Supervisor will be responsible...
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Workforce Manangement Supervisor
5 days ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
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Workforce Manangement Supervisor
1 week ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeThe WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented and monitor the performance of training programs across the contact center. The role also includes overseeing...
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Merchant Operations Supervisor
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Workforce Management Supervisor Y10
14 hours ago
Taguig, National Capital Region, Philippines Neksjob Philippines Full timeRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will ensure that workforce management processes are efficiently implemented...
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Workforce Mamangement Supervisor
4 weeks ago
Taguig, National Capital Region, Philippines Neksjob Corporation Full timeLocation: MckinleyShift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and...
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Shift Manager Position
15 hours ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeOperations Supervisor Job DescriptionTASQ Staffing Solutions is seeking an experienced Operations Supervisor to join our team. The successful candidate will be responsible for overseeing daily operations, ensuring customer satisfaction, and driving business growth.Main ResponsibilitiesYou will lead a team of customer service representatives, providing...