Supervisor of Staffing Operations

4 days ago


Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time
Role Overview

HGS Offshore Staffing Solutions (HGS OSS) seeks a highly skilled Workforce Management Supervisor to join its team. As a key member of the Service Delivery Team, the successful candidate will be responsible for forecasting, optimizing, and scheduling staff resources to meet customer demands. This role requires exceptional analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.

The Workforce Management Supervisor will play a critical role in ensuring the effective use of resources, including:

  • Forecasting and Scheduling: Developing accurate forecasts and schedules to meet customer needs, while minimizing costs and maximizing efficiency.
  • Capacity Planning: Analyzing workload demands and adjusting staffing levels accordingly, ensuring adequate resources are allocated to meet service level objectives.
  • Performance Monitoring: Tracking key performance indicators (KPIs) and making recommendations for improvement, using data analysis and metrics to inform decision-making.

To succeed in this role, the ideal candidate will possess a Bachelor's/College Degree in any field, with at least 1-2 years of working experience in a similar position. Strong business acumen, excellent communication skills, and technical proficiency in workforce management systems are essential for success in this role.



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