Service Support Coordinator II

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Vertiv Co Full time

Job Summary

The role is responsible for managing subcontractor activities related to service requests, ensuring that services are delivered efficiently, on time, and to the highest quality standards. This role involves close collaboration with sourcing managers, subcontractors, and vendors to ensure smooth operations and timely issue resolution. The coordinator will assist subcontractors, monitor their performance, ensure compliance with client expectations, and support the successful completion of service requests. Ultimately, this position plays a critical role in enhancing customer satisfaction and driving operational excellence.

Brief Job Description:

  • Ensures that information logged in the designated databases and systems is accurate and updated.
  • Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
  • Ensures that information needed by internal and external customers are provided accurately and on time.
  • Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.
  • Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.
  • Reviews service requests that require assistance and monitors their progress for timely completion.
  • Serves as a point of contact for subcontractors and assigned vendors.
  • Facilitates clear and effective communication between subcontractors, clients, and the internal team.
  • Maintains accurate, organized documentation, ensuring all records are clear and up to date.
  • Assesses potential risks and challenges in service request fulfillment and implements effective strategies to minimize impact.

Required/ Minimum Qualifications:

  • College graduate of any course
  • 2 years work experience
  • Previous experience within a service environment performing administrative functions.
  • Focused with strong administration, analytical and organizational skills.
  • Possesses initiative and a strong sense of ownership and responsibility.
  • Keen attention to details.
  • Time management skills.
  • Must be able to work with minimal supervision.
  • Works well with others; team player.
  • Fluent English written and verbal skills.
  • Proficient in Microsoft Office programs, including Outlook, Excel, Word, PowerPoint, and OneNote.
  • Knowledge of computer systems. Knowledge of ERP (Oracle, SAP, etc.) is a plus.

The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

OUR STRATEGIC PRIORITIES:

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS:

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development
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