Logistics Coordinator II

3 days ago

Mandaluyong City, National Capital Region, Philippines Vertiv Full time

Vertiv Mandaluyong, National Capital Region, Philippines

Direct message the job poster from Vertiv

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data - one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

  • Meaningful and Fulfilling Work
  • Inspiring and Caring Leaders
  • Global Talent Center
  • Recharge Your Potential

Job Responsibilities:

  • Process service request orders from Customer Engineers in US and Canada
  • Furnish quotes pertaining to Power UPS Parts products.
  • Research parts needed by the field customer engineers using PD Cloud and related resources such as Technical Knowledge Online (TKO) tool
  • Release and ship orders, monitor shipment and initiate communication to customers to provide updates and status of orders.
  • Resolve internal and external customer issues in a timely manner.
  • Provide input to Team Leader regarding process improvements.
  • Agent will be responsible for sourcing parts and batteries when necessary.

Reporting Relationship:

The Coordinator II Logistics reports directly to the Parts Logistics Manager, Supervisor, and Team Leader, but maintains close working relationships with other coordinators within the team, PTS, Sales Rep, and Customer Engineers.

Interactions:

Maintain good communicative relationships with PTS, Sales Rep, CE, Service Partner, end customers, and carriers for managing processed orders, RFQ, research, and tracking.

Qualifications:

  • Excellent organization and prioritization skills are necessary
  • Demonstrated ability to meet deadlines
  • Excellent oral and written communication skills
  • Fluency in written and spoken American English is required
  • Experience with computers, especially Microsoft Office
  • Knowledge of US geography and transportation systems
  • Demonstrated customer service resolution skills
  • Excellent problem-solving abilities and capable of resolving contract and product issues
  • Team player with proven written and verbal communication skills (especially telephone and email)
  • Strong interpersonal skills, self-motivated and able to work without direct supervision
  • Demonstrated sound decision-making in choosing the best method of shipment for all customers
  • Use software tools to find transportation information for all carriers
  • Basic understanding of inventory management

Education and Experience:

  • Bachelor's degree in engineering (preferred), experience in supply chain and logistics or related discipline
  • Excellent organization and prioritization skills are necessary.
  • Fluent English written and verbal skills.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Engineering, Management, and Distribution
Industries
  • IT Services and IT Consulting
  • Data Infrastructure and Analytics
  • Technology, Information and Media
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