Coordinator II, Sales Operations and Support

2 weeks ago


Mandaluyong City, National Capital Region, Philippines Vertiv Full time
Coordinator II, Sales Operations and Support

Vertiv Mandaluyong, National Capital Region, Philippines

The position will be responsible for Distributor Rebate calculations as outlined by their agreement with Vertiv and follow through with internal Vertiv teams until paid. Position will also be trained in LVO commission dispute resolution for both Policy 100 and Policy 119 claims as well as other commission related tasks as assigned by the manager.

Contribute to key operations and commissions functions within independent and cross-functional team projects. Work with leadership, other internal stakeholders, and external partners to provide best in class customer service. The position requires familiarity with micro-UPS (Uninterruptable Power System), rack enclosure systems, power distribution, and thermal management products. A high level of attention to detail and 98% accuracy on all work completed is required.

This position will provide support to and receive assignments from the LVO Commissions Manager.

JOB RESPONSIBILITIES:

  • Perform Distributor Rebate Calculations as outlined by their Distributor Agreement with Vertiv.
  • Ensure accurate and timely incentive payments to the sales organization by providing monthly commissions and incentive plan analytics, and detailed reporting to stakeholders.
  • Responsible for designing and building, including gathering, calculating, and loading, and analyzing data accurately on incentive transactions to identify trends and report the incentive compensation and related revenue tools/dashboards.
  • Partner with the project and cross-functional teams to support compensation-related inquiries and requests.
  • Identify opportunities for process or systems automation and work with incentive compensation team, commissions systems team to maintain operations and data that drives the sales incentive plans.
  • Review and respond to internal and external email correspondence through our commissions email inbox and other case management tools.
  • Manage the commission reconciliation process, including researching and resolving issues and disputes.
  • Communicate complex topics to senior and regional leaders and build strong relationships at all levels of the sales organization.
  • Assign commission using approved methodology and defined policies.
  • Update work instructions as required.
  • Own and support initiatives geared toward streamlining current processes, creating new processes, and using new technologies and systems.

JOB QUALIFICATIONS:

  • Bachelor's Degree of any 4-year course
  • 3-year experience in Customer Service
  • 2-year experience with Vertiv Customer service environment
  • Customer Focus
  • Action-Oriented
  • High Attention to Detail
  • Good communication Skills
  • Able to prioritize and operate proactively.

Additional / Preferred Qualifications:

  • PowerBI

Seniority level: Associate

Employment type: Full-time

Job function: Sales, Other, and Administrative

Industries: Technology, Information and Media, Data Infrastructure and Analytics, and IT Services and IT Consulting

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