Customer Service Specialist II

6 days ago


Mandaluyong City, National Capital Region, Philippines Emerson Full time

At Emerson, a global leader in automation technology and software, we are seeking a skilled CUSTOMER SERVICE SPECIALIST II to join our team. As a key member of our North America Customer Care group, you will play a vital role in ensuring timely and accurate handling of orders and customer inquiries.

This is an exciting opportunity for a results-driven individual with a strong passion for delivering exceptional customer service. You will be responsible for monitoring incoming emails, acknowledging receipt of customer communications, and allocating requests to the appropriate team members. Your excellent communication skills and ability to work collaboratively with cross-functional groups will enable you to provide general account, product, and order information to customers.

About the Role:
  • Monitor and respond to incoming customer emails and purchase orders in a timely manner.
  • Allocate requests, orders, and inquiries to the appropriate team members to ensure efficient resolution.
  • Collaborate with internal stakeholders to complete customer requests and resolve issues.
  • Provide general account, product, and order information to customers, including recommendations for product alternatives and substitutions.
  • Process shipping and billing disputes, request credit adjustments, and provide requested documentation to customers.
Requirements:
  • Bachelor's degree in any 4-year course.
  • 2 years of relevant experience in customer service, preferably with a business-to-business background.
  • Proficiency in Business System tools such as Oracle, CRM Fusion, and Genesys Purecloud.

We offer a comprehensive benefits package, including competitive pay, food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. Our career development programs and merit-based increases will support your growth and success. Enjoy our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility.



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