Customer Support Services Manager

6 days ago


Caloocan City, National Capital Region, Philippines Skyline Live Support Full time

Skyline Live Support is seeking a highly motivated and experienced Business Development Manager to join our team. As a key member of our customer support services department, you will play a critical role in driving business growth and service optimization initiatives.

Key Responsibilities

The successful candidate will be responsible for:

  • Expanding Customer Support Services: Develop and implement strategies to expand our customer support services into new markets, enhancing customer acquisition and retention.
  • Streamlining Support Workflows: Analyze support workflows and performance metrics to identify inefficiencies and implement solutions to streamline processes and reduce resolution times.
  • Staying Ahead of Industry Trends: Stay updated on industry trends and recommend innovative solutions to improve support team efficiency and effectiveness.

Qualifications and Experience

  • Proven track record in business growth and service optimization
  • Strong knowledge of AI support tools optimizations, CRM, and support tools
  • Experience in implementing process improvement methodologies
  • Knowledge of customer feedback systems and metrics such as CSAT and NPS

About Us

Skyline Live Support is a leading provider of customer support services, dedicated to delivering exceptional support experiences that drive business growth and success. We are passionate about empowering our customers to succeed and are looking for like-minded professionals to join our team.


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