Weekend Intake Coordinator

4 weeks ago

Manila, National Capital Region, Philippines Pathwellhealth Full time

The Weekend Intake Coordinator is responsible for managing all incoming referrals, coordinating initial scheduling, and supporting weekend operations for Medicare and non-Medicare clients. This role acts as a liaison between referral sources, patients, and internal teams, ensuring a seamless transition into home health services. The position requires working weekends and may include some holiday coverage.

Key Responsibilities:

  • Serve as the primary point of contact for weekend referrals from hospitals, facilities, physicians, and patients' families.

  • Accurately log and track all referrals in the EMR system and internal referral tracker.

  • Verify referral documentation and gather any missing information necessary to proceed with the admission process.

  • Coordinate with clinical management to ensure timely review and scheduling of Start of Care (SOC) visits.

  • Create SOC tasks in the EMR and assign visits to the appropriate clinicians.

  • Work closely with the insurance and authorization team for urgent weekend verifications and payer requirements.

  • Prepare new patient charts and ensure that essential information is uploaded and accessible for the clinical team.

  • Triage incoming calls from clients, families, and referral sources, using sound judgment to assess urgency and direct appropriately.

  • Manage multiple calls and tasks simultaneously, maintaining excellent customer service and professionalism under pressure.

  • Collaborate with weekday intake staff to ensure a smooth handoff and continuity of care.

Qualifications:

  • Prior experience in home health or healthcare intake strongly preferred.

  • Proficiency in EMR systems and Microsoft Office Suite.

  • Exceptional written and verbal communication skills.

  • Strong critical thinking, organization, and time-management abilities.

  • Ability to work independently and handle fast-paced weekend operations.

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

  • Strong interpersonal skills with a customer-focused mindset.

  • Availability to work weekend shifts consistently; flexible to cover additional shifts or holidays as needed.

We offer competitive compensation, benefits, and a positive work environment that fosters personal growth and development. If you are a customer-focused individual with strong communication skills and the ability to handle inbound calls with efficiency and professionalism, we would love to hear from you.

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