Client Intake

Where Caregivers Get the Care They Deserve

Our client is transforming the future of caregiving by putting family caregivers at the center of care. Through hourly compensation, personalized coaching, peer communities, and AI-powered tools, they empower caregivers to support loved ones with dignity-without sacrificing their own well-being. Backed by leaders in healthcare innovation and driven by empathy, their mission is simple yet powerful: make caregiving sustainable, supported, and valued. In a system often built around patients, our client is proudly built around caregivers.

Job Description

As a Client Intake & Claims Support Specialist, you'll play a key role in welcoming new clients, ensuring accurate documentation, and supporting smooth claims processing. You'll be a central point of contact-gathering details, tracking progress, and coordinating with partners to keep everything running seamlessly.

Job Overview

Employment Type: Full-Time

Shift: Night Shift

Work Setup: Onsite, Ortigas (open to WFH)

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of experience in client services, claims support, or administrative roles in insurance, healthcare, or legal environments
• Excellent verbal and written communication skills
• Ability to handle sensitive client information with discretion and professionalism
• Strong organizational and time management skills, with attention to detail
• Proficiency with CRM or case management systems (e.g., Salesforce, Filevine, Guidewire, or similar). Experience with is a plus
• Associate or Bachelor's degree in Business, Healthcare Administration, Legal Environments
• Familiarity with healthcare documentation processes and compliance requirements
• Proven ability in relationship building

Your Daily Tasks

• Serve as the primary point of contact for new client inquiries and initiate the intake process with professionalism and empathy
• Gather, verify, and input accurate client information into internal systems and databases
• Review intake forms and documentation to ensure completeness and compliance with company or regulatory requirements
• Coordinate with claims adjusters, case managers, legal staff, or third-party providers to support claims processing
• Maintain up-to-date records of client interactions, documentation, and case progress
• Respond to client questions, provide status updates, and escalate complex issues as needed
• Track claims progress and follow up on pending documents or approvals
• Ensure compliance with data privacy, HIPAA, or insurance regulations as applicable
• Assist in generating reports, correspondence, or internal updates related to active claims

Who Are We

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra