Customer Service Team Leader

3 days ago

Manila, National Capital Region, Philippines ACOM CONSUMER FINANCE CORPORATION Full time

Are you ready to make a difference and #ACOMplishYourDreams?

ACOM Consumer Finance Corporation seeks individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan's leading financial institution, we empower individuals to achieve their financial goals.

As a Customer Service Team Leader at ACOM, you will play a crucial role in overseeing the day-to-day operations of the customer service team, ensuring that clients receive prompt, professional, and high-quality support.

Your key responsibilities will include:

  • Overseeing daily customer communications across the inbound team, handling complaints and customer service, and improving customer satisfaction.
  • Implementing or supporting training programs, effective administration of performance evaluation, mentorship, disciplinary action, and coaching activities for subordinates to improve their knowledge, skills, and inbound team's entire performance.
  • Conforming with the established sets of reports and documented deliverables
  • Suggesting or implementing business process initiatives and/or system improvements that resulted in significant process efficiency and/or cost savings; participation in tasks beyond responsibility is duly ordered by the immediate head.

Qualifications:

  • Bachelor's degree holder, any course.
  • Experience in client relations or sales in a corporate setting, exposure to marketing, customer service, and clerical activities.
  • At least a year of experience as a supervisor (handling agents/staff).
  • Keen attention to detail with above-average communication and presentation skills.
  • Adept in using Excel to create reports (Pivot, VLOOKUP, and other data analysis tools).
  • Experience in handling an identical loan application system from previous companies is an advantage.
  • Proven leadership experience preferably in a Financial Services or BPO industry.
  • Extensive experience in employee discipline, performance management, motivation, and coaching.
  • Must be willing to work on shifting schedules, holidays, and weekends.
  • Willing to work ASAP and onsite in Ortigas Center.

Why join ACOM?

  • Competitive Compensation: Enjoy a rewarding salary package, performance-based incentives, and healthcare benefits.
  • Career Growth: Advance your career with ongoing training and development opportunities.
  • Positive Work Environment: Be part of a supportive and collaborative team. Have a work-life balance with dayshift and a 5-day work week.
  • Impactful Work: Contribute to the financial well-being of our customers.

Join us in our mission to provide reliable and accessible personal loans and create financial awareness to empower Filipinos to achieve their life's milestones.

#J-18808-Ljbffr

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