Team Leader

1 week ago

Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time

Team Leader monitors the call center activities, and performs customer service functions related to patient accounts. Provides recommendations to the management to improve processes. Generates and/or utilizes productivity and other tracking reports. Oversees daily work production and delegates work assignments to staff. Serves as a resource to staff and backup to management.

Primary Duties and Responsibilities:
  1. Monitor activities of staff to assess schedule adherence, accuracy, quality, productivity, timeliness, and compliance with job requirements, policies, and procedures. Report updates to management.
  2. Provide basic on-the-job training for staff and serve as a resource to address questions related to the policies, processes, and procedures.
  3. Monitor, identify, and resolve performance/behavior/attendance issues using prescribed performance management techniques.
  4. Conduct performance appraisals monthly.
  5. Take phone calls as needed for coverage.
  6. Serve as point-of-contact for complaints or complicated accounts. Assist in resolving issues with accounts that are challenging to Customer Service Representatives.
  7. Handle elevated calls and respond to customers.
  8. Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable compliance requirements.
Experience Required:
  1. Excellent Leadership & Interpersonal relationship.
  2. Strong Process Management & planning skills.
  3. Proven process improvement experience.
  4. Proficient in MS Office.
  5. Eye for detail is a must.
  6. Ability to communicate effectively to required stakeholders.
Qualifications:
  1. Candidate must possess at least a Bachelor's Degree of any course.
  2. At least 2 year(s) of working experience in the related field is required for this position.
  3. With US Account Receivable / Healthcare Insurance / Medical Billing experience is required.
  4. Can start ASAP.
  5. Can work on a night shift schedule.
#J-18808-Ljbffr

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines AFNI PHILIPPINES, INC. Full time

    The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    Team LeaderWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow, and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of the BEST among BPO companies worldwide.WHAT IS A TEAM LEADER?Our awesome client, a leading/start-up company based in Australia, is...

  • Team Leader

    2 days ago

    Manila, National Capital Region, Philippines Satellite Office Full time

    TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A TEAM LEADER?Our awesome client, a healthcare company based in Australia, is looking for...

  • Team Leader

    4 hours ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Infinit-O isn't just about business process optimization, we're about people. For over 20 years, we've been helping some of the world's fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net...

  • Team Leader

    4 hours ago

    Manila, National Capital Region, Philippines Reliasourcing Inc. Full time

    Position Summary:We are seeking a highly motivated and experienced Team Leader to manage and lead a team of customer support agents in a fast-paced BPO environment. The ideal candidate will have experience using Zendesk as a primary customer support platform and be passionate about delivering exceptional service. As a Team Leader, you will be responsible for...

  • Team Leader

    3 days ago

    Manila, National Capital Region, Philippines Trip Full time

    Regular Manila International Business Other Job ID:5340Update 2025-01-10Job DescriptionTEAM LEADER, PHCCTrip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and...

  • Team Leader

    1 week ago

    Manila, National Capital Region, Philippines DHL Germany Full time

    Job Title: Team LeaderDivision: Global ForwardingBusiness Unit: Global Service Centre (Mumbai, Manila, Chengdu)Role Overview:As a Team Leader, you will be responsible for coordinating with team members and stations to ensure the timely and accurate documentation for customers. You'll supervise and guide your team, helping them with tasks, providing training,...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Hexaware Technologies Phil. Branch Full time

    Team Leader Job Overview:We're looking for an enthusiastic and dynamic Team Leader to join our fast-paced, high-performing operations team. In this pivotal role, you'll lead and inspire a team of 18-20 individuals, ensuring that performance goals are not only met but consistently exceeded. You will play a key part in driving operational excellence, managing...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Team Leader will play a pivotal role in achieving Alta Resources' vision and Strategic Mandates by delivering professional, quality, and "best in class service" to our clients and their respected customers using a multi-faceted, leadership style that reflects the culture and philosophies of Alta and our clients. The Team Leader manages activities within...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Innovative Information Technology Solutions, Inc. Full time

    JOB SUMMARYThe Technical Support Team Leader is a hands-on leader working closely with the technical support team, motivating, and coaching them. They make sure correct procedures are followed and routinely give directions to the technical support analyst on troubleshooting procedures. They are considered the resident experts on client's products and...

  • Team Operations Leader

    7 days ago

    Manila, National Capital Region, Philippines Wefund Lending Corp. Full time

    Role OverviewWe are seeking an experienced Collection Senior Team Leader to lead our team and drive business success. As a key member of our organization, you will be responsible for supervising staff members, guiding their professional growth, and addressing complex issues.Main ResponsibilitiesDevelop and implement strategies to achieve team performance...

  • Curation Team Leader

    7 days ago

    Manila, National Capital Region, Philippines Infinit-O Full time

    Basic Function:The Curation Team Leader oversees task assignments and completions for multiple Research Micro teams, ensuring they meet agreed cycle times and quality standards. They manage high-priority projects from platinum customers, complete performance reports for supervisors and clients, and coach Research Team Leaders. The manager leads improvement...

  • Sales Team Leader

    2 hours ago

    Manila, National Capital Region, Philippines Best Reliable Resources Internationale Full time

    About the Role:We are seeking an experienced Sales Team Leader to join our team at Best Reliable Resources Internationale. As a Sales Team Leader, you will be responsible for leading a team of sales professionals in achieving their targets and providing exceptional customer service.Key Qualifications:Bachelor's degree in Business Administration or related...

  • Curation Team Leader

    1 week ago

    Manila, National Capital Region, Philippines Infinit-O Global, Limited Full time

    Pasay, Philippines | Posted on 02/28/2025State/Province National Capital Region (Manila)Country PhilippinesAbout UsInfinit-O is the trusted customer-centric and sustainable leader in Business Process Optimization for Small and Medium businesses in the Financial Services, Healthcare, and Technology sectors by delivering continuous improvement through...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Satori Executive Training OPC Full time

    Job OverviewWe are seeking a Customer Care Team Leader to lead its Manila-based team in delivering exceptional customer experiences. In this key role, you'll motivate, coach, and support the team while ensuring a deep understanding of the client's products and services. The ideal candidate is customer-focused, technically savvy, and thrives in a fast-paced...

  • Sales Team Leader

    4 hours ago

    Manila, National Capital Region, Philippines Benby Enterprises, Inc. Full time

    Job OverviewBenby Enterprises, Inc. is seeking a highly skilled and experienced professional to fill the role of Sales Team Leader.

  • Team Leader

    4 hours ago

    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Grand Hyatt Manila offers a myriad of many exciting experiences and dramatic restaurant concepts making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an...

  • HACCP Team Leader

    4 hours ago

    Manila, National Capital Region, Philippines Seachamp International Export Corporation Full time

    About You">We are looking for a highly motivated and experienced professional to join our team as HACCP Team Leader. This position reports directly to the QA Supervisor and works closely with other teams to achieve our quality goals.Job Description">The HACCP Team Leader is responsible for ensuring the effective implementation of our Food Safety and Quality...

  • Team Leader

    2 weeks ago

    Manila, National Capital Region, Philippines Hyatt Hotels Corporation Full time

    If you're looking for a career with our Inclusive Collection, please click here to view job postings.Grand Hyatt Manila offers a myriad of exciting experiences and dramatic restaurant concepts, making it a destination within a destination. Embracing the #LivingGrand philosophy, we bring moments of more to everything that we do.We are looking for an...