Customer Service Officer

6 days ago


Manila, National Capital Region, Philippines RHK LAND CORPORATION Full time
Job Responsibilities
  1. Assists, coordinates tasks and requirements, and ensures timely completion and implementation of digital projects such as but not limited to Resident's App, Buyer's Portal, Customer Relationship Management, Property Management, Leasing Portal.
  2. Assists, prepares and coordinates Property Management policies, guidelines, process flows, competitor benchmarking, and other requirements for the successful setup and smooth daily operations of the Condominium Corporation & Property Management Office.
  3. Leads the Customer Service team in Unit Turnovers to Residential Unit Owners and Commercial Lessees, with a goal of maximum acceptance, minimal punchlist/rejects/rectification. Assists in the preparation and completion of the Turnover Manual, which would include policies, process flow, spiels, and the like.
  4. Performs other Customer-related functions that will be assigned from time to time, including eblasts, social media and other digital communications, customer surveys, VIP customer handling.
  5. Prepares and monitors regular and periodic reports and dashboards on various performance indicators covering digital, property management, customer service, and other aspects.
  6. Requires experience in real estate companies.
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