Collections Officer

1 week ago


Manila, National Capital Region, Philippines Alliance Service Centre Limited - Philippine Branch Full time

KEY RESPONSIBILITIES:

  • Ensure relevant notices are issued to customers in a timely and accurate manner.
  • Ensure email correspondence is handled in a timely, accurate and professional manner.
  • Manage a portfolio of delinquent accounts, including tracking and monitoring overdue payments.
  • Contact customers by phone, email, and other means to negotiate payment plans and collect outstanding debts.
  • Investigate and resolve any customer disputes or issues related to their account.
  • Maintain accurate and up-to-date records of all collection activity and communication with customers.
  • Develop and maintain respectful relationships with customers to facilitate the collections process and promote customer retention.
  • Work with internal teams, such as sales and customer service, to resolve customer issues and improve the collections process.
  • Collaborate with management to develop and implement strategies to improve collections performance.

QUALIFICATIONS AND EXPERIENCE:

  • Confident spoken and written English.
  • 3+ years collections experience.
  • Good negotiation skills, and ability to handle difficult conversations respectfully and professionally.
  • Proficient in using PC and MS Office tools.
  • Understanding of Australian regulatory environment desirable.
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