Customer Service Director
2 days ago
The Guest Service Assistant Manager is responsible for overseeing the daily front office operations, ensuring exceptional guest experience at all times. This role involves maintaining constant communication with casino support and other departments across the resort to deliver efficient workflow and collaboration.
Key Responsibilities- Customer Service:
- Establish customer service objectives aligned with the company's Mission and Vision.
- Train employees to deliver exceptional customer service and value-added experiences.
- Monitor customer service levels and provide guidance on improving responses to customer requests.
- Determine customer satisfaction levels by reviewing feedback and engaging with customers.
- Forecasting, Budgeting & Revenue Management:
- Analyze Front Office forecasts and department budgets to inform decisions.
- Adjust room rates and occupancy forecasts to maximize revenue.
- Consult with Sales and Marketing on strategies to improve revenue and market positioning.
- Implement approved rate changes and manage special requests.
- Operational Excellence & Standards:
- Oversee smooth check-in/check-out processes and address customer inquiries related to room accommodations and rates.
- Monitor room availability, condition, and pre-blocks special requests and VIP accommodations.
- Maintain timely delivery of customer mails and messages and ensure proper functioning of the Front Office.
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Customer Service Director
18 hours ago
Manila, National Capital Region, Philippines Dunkin' Donuts Full timeAbout Us:Dunkin' Donuts is a global brand with a rich history of serving high-quality coffee and baked goods. As a Customer Service Director, you will be part of a dynamic team that is dedicated to delivering an exceptional customer experience.Your Key Responsibilities:Lead all Service Crew in the effective delivery of the company's service...
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Director of Sales and Client Services
7 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeOperations Leadership RoleWe are seeking a highly motivated and experienced Senior Director to join our team. As a leader in Revenue Cycle Management, you will be responsible for driving business growth and collaboration within our operations department.Your key responsibilities will include direct management of day-to-day operations, development of...
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Global Customer Service Director
4 days ago
Manila, National Capital Region, Philippines Monroe Consulting Group Full timeAs a seasoned professional in the logistics industry, you will bring valuable expertise to the role of Global Customer Service Director at Monroe Consulting Group Philippines.Your primary responsibility will be to lead and manage the customer service team, providing guidance and mentorship to foster a customer-centric culture.You will oversee the day-to-day...
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Customer Service Operations Director
6 days ago
Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full timeJob SummaryWe are seeking a highly skilled Customer Service Operations Director to lead our customer service team at ORION CEPHEID, INC.Main ResponsibilitiesDevelop and execute comprehensive strategies to drive customer satisfaction and loyalty.Build and maintain a high-performing customer service team, focusing on talent development and succession...
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Sales and Customer Service Director
19 hours ago
Manila, National Capital Region, Philippines Specialty Lifestyle Concepts, Inc Full timePosition OverviewThis Sales and Customer Service Director position is responsible for leading daily store operations, managing the store team, and driving sales performance.The successful candidate will have excellent leadership and communication skills, as well as experience in retail management and customer service.Key Responsibilities:Lead and manage...
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Hospitality Services Director
20 hours ago
Manila, National Capital Region, Philippines Infinity Outsourcing Services Full timeHospitality Services Director Job SummaryWe are looking for an experienced Hospitality Services Director to join our team at Infinity Outsourcing Services. As a senior member of our management team, you will be responsible for overseeing all aspects of store operations, including customer service, inventory management, and staff development.Key...
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Healthcare Service Director
19 hours ago
Manila, National Capital Region, Philippines 5G-RLMY PHARMALAND INC. Full timeHealthcare Service Director Job Overview:As a Healthcare Service Director at 5G-RLMY PHARMALAND INC., you will be responsible for leading our healthcare service team, ensuring that we deliver high-quality care to our customers.Key Responsibilities:Develop and implement healthcare service strategies to meet customer needsLead a team of healthcare...
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Service Delivery Director
5 days ago
Manila, National Capital Region, Philippines NICE Full timeService Delivery DirectorWe are seeking an experienced Service Delivery Director to join our team. The successful candidate will be responsible for leading the service delivery function, providing strategic direction and guidance to ensure delivery of exceptional customer experiences.The role requires strong leadership and technical skills, with a focus on...
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Revenue Cycle Management Director
7 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeSales and Operations Leadership OpportunityAs a Senior Director, you will lead our Sales and Client Services teams in delivering exceptional results and exceeding client expectations.You will be responsible for developing and implementing strategic plans to achieve operational goals, including revenue growth, customer satisfaction, and efficiency...
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Customer Experience Director
20 hours ago
Manila, National Capital Region, Philippines Bank of the Philippine Islands Full timeAbout UsBank of the Philippine Islands (BPI) is one of the largest banks in the Philippines, offering a wide range of financial products and services to individuals, businesses, and institutions. We are committed to delivering exceptional customer experiences and driving business growth through innovation and collaboration.We are seeking a highly motivated...
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Senior Director – Revenue Cycle Management
7 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeSenior Director - Revenue Cycle Management (RCM)Job Posting Title: Senior Director – Revenue Cycle Management (RCM)Location: Remote WorkCountry: PhilippinesAbout DME Serve: Founded in 2021, DME Service Solutions, LLC strives to be the industry leader in global call center business process outsourcing service solutions. Our mission is to develop our...
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Service Excellence Director
18 hours ago
Manila, National Capital Region, Philippines Jollibee Group Full timeService Excellence DirectorJollibee Group is seeking a highly experienced Service Excellence Director to drive business growth by developing and implementing service excellence initiatives that enhance customer satisfaction and loyalty.About the RoleThis director will be responsible for leading cross-functional teams in developing programs related to...
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Food Service Director
1 day ago
Manila, National Capital Region, Philippines Good Eats by SSI Full timeGood Eats by SSI is seeking a highly motivated Food Service Director to lead our culinary team. This is an exceptional opportunity to leverage your expertise in menu development, kitchen operations, and staff management to drive business success.Main ResponsibilitiesDevelop and implement menus that meet customer preferences and drive revenue growthLead a...
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Financial Services Director
7 days ago
Manila, National Capital Region, Philippines Security Bank Corporation Full timeJob Description:As a Financial Services Director at Security Bank Corporation, your primary responsibility will be to provide expert support to our wholesale account customers, ensuring their needs are met promptly and effectively.Key Responsibilities:Serve as the primary point of contact for complex customer inquiries and concerns.Develop and implement...
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Customer Service Operations Lead
2 days ago
Manila, National Capital Region, Philippines DME Service Solutions Full timeAbout DME Service SolutionsDME Service Solutions is a global call center business process outsourcing service solutions company. We are passionate about business growth, working to understand customers' needs while collaborating to develop solutions.Our mission is to develop our clients' brand value through positive customer experiences, while also helping...
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Customer Service Liaison
7 days ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at EXL Service Philippines, Inc. This role involves interacting with customers to provide information and assistance on our client's products and services.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely manner.Create and manage...
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GEC Service Director
2 weeks ago
Manila, National Capital Region, Philippines Arcadis Consulting Middle East Limited Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
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Food Service Director
7 days ago
Manila, National Capital Region, Philippines FOODEE GLOBAL CONCEPTS Full timeJob SummaryThe Food Service Director will be responsible for overseeing the day-to-day operations of our food business, ensuring seamless service delivery and exceptional customer experiences.Key Responsibilities:Develop and implement operational strategies to drive efficiency, productivity, and profitability.Manage and lead a team of operational staff,...
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Customer Service Representative
1 week ago
Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full timeRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests. Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal...
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Customer Experience Director
18 hours ago
Manila, National Capital Region, Philippines Fresh Prints Full timeAbout Fresh Prints">Fresh Prints is a fast-growing NYC-based custom apparel start-up with a passion for innovation and customer satisfaction. We're looking for an exceptional Customer Experience Director to join our team, who will be responsible for leading our customer experience efforts and ensuring that every interaction with our customers exceeds their...