Agency Development Manager

4 weeks ago

Makati City, National Capital Region, Philippines AXA Full time

Contribute towards the achievement of the zone's targets through agency development and managing relationships between agency distributors and the Company.

Critical Accountabilities

Key Result Areas

Major Activities

Output

Challenges and Risks

  • Development of agency distributors to achieve Key Performance Indicators (KPIs)
  • Plan and implement strategies and tactics to meet all target measures
  • Develop managers and advisors to recruit a sales force capable of accessing the desired target market
  • Drive quality managers and advisors through developmental and motivational activities to increase productivity and competence
  • Coordinate with the Agency Training and Development unit for developmental programs
  • Ensure compliance with regular reporting
  • Achieve KPI targets

Monitor manpower activity rate, case productivity, and case size (MACC)

  • Ensure reports compliance
  • Meet targets
  • Increase agency productivity and performance
  • Implement and promote company sales drives and campaigns in coordination with Agency Development
  • Monitor business persistency in the assigned branch
  • Augment performance activities of managers and advisors
  • Discuss causes of lapses and cancellations with concerned agents and craft solutions to improve business conservation

Achieve successful campaigns and drives, agency productivity (MDRT qualifiers), and customer satisfaction through effective relationship management with managers and advisors.

  • Handle proper communication of agreements and expectations
  • Coordinate with other units to address issues and concerns of distributors in the assigned branch
  • Ensure agency distributors adhere to company policies, business practices, and norms
  • Ensure agents are well informed of new developments in the company
  • Develop and maintain high morale among agency distributors
  • Ensure agents' satisfaction with the support provided
  • Ensure compliance to company policies, business practices, and norms
  • Take appropriate action on non-compliant agents

Key Decisions/Dimensions

Decisions

Quantifiable Data Related to Job

  • Decide within scope of authority, set priorities, and establish objectives and procedures to accomplish goals
  • Address minor issues and recommend actions for complex matters
  • Manage the number of managers or branches assigned
  • Exercise signing authority within level (e.g., transfer of business, withdrawal requests, branch requests)

Educational Qualifications

  • Graduate of any 4-year course
  • Minimum of 5 years industry experience in sales and agency development
  • At least 2 years in supervisory or managerial capacity

Personal Characteristics/Behaviors

Other Requirements

  • Ability to work well with people at all levels within the organization
  • High degree of professionalism and good business etiquette
  • Detail-oriented
  • Flexible
  • Goal-oriented
  • Proficient in Microsoft Office
  • Strong communication, negotiation, presentation, planning, and organizing skills
About the company

AXA SA is a French multinational insurance firm.

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