Agency Development Manager

4 weeks ago

Makati City, National Capital Region, Philippines AXA Full time

Contribute towards the achievement of the zone's targets through agency development and managing relationships between agency distributors and the Company.

Critical Accountabilities:

1. Key Result Areas

  • Development of agency distributors to achieve Key Performance Indicators (KPIs)
  • Increase agency productivity and performance
  • Achieve customer satisfaction through effective relationship management with managers and advisors

2. Major Activities

  • Plan and implement strategies and tactics to meet all target measures
  • Develop managers and advisors to recruit a sales force capable of accessing the desired target market
  • Drive quality managers and advisors by implementing developmental and motivational activities to increase productivity and competence
  • Coordinate with the Agency Training and Development unit for developmental programs
  • Ensure compliance with regular reporting requirements
  • Implement and promote company sales drives and campaigns in coordination with Agency Development
  • Monitor business persistency in the assigned branch
  • Augment the performance activities of managers and advisors
  • Discuss potential causes of lapses and cancellations with concerned agents and craft solutions to improve business retention
  • Communicate agreements and expectations clearly
  • Coordinate with other units to address issues and concerns of distributors in the branch
  • Ensure agency distributors adhere to company policies, business practices, and norms
  • Keep agents informed of new developments within the company
  • Develop and maintain high morale among agency distributors

3. Output

  • Achievement of KPI targets: Manpower Activity rate, Case Productivity, Case Size (MACC)
  • Successful campaigns and drives
  • Agency productivity (e.g., MDRT qualifiers)
  • Agents' satisfaction with the support provided
  • Compliance with company policies, business practices, and norms
  • Appropriate action on non-compliant agents

4. Challenges and Risks

  • Managing agency demands

Minimum Requirements:

  • Graduate of any 4-year course
  • Minimum of 5 years of industry experience in Sales, Agency Development
  • At least 2 years of supervisory/managerial capacity
  • Ability to work well with people at all organizational levels
  • High degree of professionalism and good business etiquette
  • Detail-oriented
  • Proficient in Microsoft Office
  • Planning and organizing skills
About the company

AXA SA is a French multinational insurance firm.

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