Telecoms Support and Billing Specialist

3 days ago


Makati City, National Capital Region, Philippines RCBC Full time

Job Summary:

We are seeking a highly skilled Telecoms Support and Billing Processor to join our team at RCBC. As a key member of our customer service team, you will be responsible for preparing summaries of charges for PLDT call charges and cable TV billings, allocating them to the respective Resource Centers (RCs).

Key Responsibilities:

  • Receives and processes statement of account (SOA) from PLDT, Smart Communications, and Globe Telecoms for voice communications and cable TV services.
  • Ensures timely filing of request for payment via Oracle Fusion to avoid additional charges and/or penalties.
  • Prepares summary of charges for PLDT call charges and cable TV billings to be allocated to the respective RCs.
  • Monitors all PLDT voice communication and cable TV complaints and issues from various HO units and BCs, ensuring prompt resolution at all times.
  • Provides feedback to concerned HO units/BCs regarding the status of their reported requests.
  • Answers inquiries from various business units and service providers through email and phone calls.

Requirements:

  • Bachelor's degree in any business-related course.
  • Fresh graduates are encouraged to apply.


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