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RCBC Customer Service Team Member

1 week ago

Makati City, National Capital Region, Philippines RCBC Full time

About the Role:

This is an exciting opportunity for a motivated and detail-oriented individual to join our RCBC team as a Telecoms Support and Billing Processor. The successful candidate will work closely with our customer service team to ensure seamless delivery of telecommunications services to our customers.

Responsibilities:

  • Processes SOAs from major telecom providers, including PLDT, Smart Communications, and Globe Telecoms.
  • Timely files request for payments via Oracle Fusion to prevent additional charges and penalties.
  • Allocates billing charges to relevant RCs.
  • Serves as the primary point of contact for customers experiencing issues with PLDT voice communications and cable TV services.
  • Responds to inquiries from various business units and service providers.

What We're Looking For:

  • A Bachelor's degree in a business-related field.
  • Recent graduates welcome to apply.