Telecom Order Processing Expert

5 days ago


Quezon City, National Capital Region, Philippines Orkestra Full time
About the Role

We are seeking a highly skilled Telecom Order Processing Expert to join our team. In this role, you will be responsible for overseeing the end-to-end order process for mobility solutions, ensuring seamless execution and excellent customer experience.

Key Responsibilities:

  • Handle sales order processing, service activations, device deliveries, and application enablement.
  • Act as the main point of contact for clients, providing updates on order status, addressing escalations, and coordinating deliverables.
  • Validate billing details for accuracy and compliance.
  • Utilize Microsoft Excel for data tracking, reporting, and analysis.
  • Work cross-functionally to coordinate deliverables.

Requirements:

  • 1+ years of experience in order management, sales support, or project coordination.
  • Background in telecom sales, mobility solutions, or B2B campaigns is highly preferred.
  • Proficiency in Microsoft Excel (VLOOKUP, PivotTables, data validation).
  • Excellent problem-solving abilities and multitasking skills.
  • CRM experience (Salesforce or similar) is a plus.
  • Amenable to US working hours and a hybrid setup after training.

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