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Scheduler & Receptionist

1 month ago

Manila, National Capital Region, Philippines Staff4Me Full time

We are seeking a motivated and detail-oriented Scheduler & Receptionist to join our team. This dual role serves as a crucial first point of contact for clients and caregivers, providing exceptional administrative support while ensuring smooth scheduling operations and maintaining efficient front-desk operations.

Key Responsibilities:

Client and Caregiver Coordination:

· Manage and coordinate caregiver schedules to ensure appropriate client-caregiver matching.

· Communicate effectively with caregivers regarding availability and certifications.

· Respond to client inquiries and concerns promptly and professionally, adjusting schedules when needed.

Administrative & Reception Support:

· Maintain accurate records and documentation in the system, including caregiver certifications, schedules, and client details.

· Perform various administrative tasks to support the scheduling process and overall office needs.

· Assist in client and caregiver onboarding, ensuring smooth transitions and service delivery.

· Manage general correspondence and maintain organized virtual files.

Independent Operations (Post-Training Period):

· After the training period, take ownership of daily responsibilities, including both scheduling tasks and reception duties.

· Ensure smooth communication with caregivers, clients, and other departments to maintain high service levels and a positive client experience.

· Experience: At least 1 year of experience in customer service/administrative roles.

· Skills: Strong verbal and written communication skills in English, with a focus on clarity and professionalism. Spanish proficiency is a plus.

· Technical Proficiency: Experience with scheduling software such as WellSky or a similar system.

Ability to quickly learn new tools and web-based messaging systems.

Proficient in standard office software (e.g., Microsoft Office Suite).

· Personality: Task-oriented, highly organized, customer-focused, and able to work independently.

· Must have a positive, proactive approach to problem-solving and excellent interpersonal skills.

· Availability: Ability to work flexible hours as needed and be on call outside of regular office hours.

Additional Information:

· This role is client-facing and requires strong customer service and interpersonal skills.

· The ideal candidate will thrive in a fast-paced, dynamic environment, and demonstrate strong multitasking abilities while managing both scheduling and reception responsibilities.

Shift: Monday-Friday, 8:00 am - 4:30 pm, Eastern Standard Time | 8:00PM- 4:30 PM PHT

Job type: Fulltime

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