Remote Medical Receptionist

2 days ago

Manila, National Capital Region, Philippines beBeePatient Full time ₱400,000 - ₱600,000
Medical Receptionist Job Summary

We are seeking a highly skilled and organized medical receptionist to join our team. As a medical receptionist, you will be responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication via phone and email.

Key Responsibilities:
  • Manage high volumes of inbound calls, coordinate appointments, and respond to first-line inquiries with warmth, clarity, and accuracy.
  • Answer and manage incoming phone calls, ensuring patients receive timely and accurate responses.
  • Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Make, modify, and confirm patient bookings across multiple practitioners and time zones as required.
  • Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
  • Confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
  • Ensure documentation and correspondence are accurate and privacy-compliant.
  • Liaise with internal teams to flag scheduling issues, patient concerns, or process improvements.
Requirements:
  • Bachelor's degree in Administration or a health-related field is preferred.
  • Previous experience in a remote receptionist, administration, or customer service role ideally in a medical or healthcare setting.
  • Excellent verbal and written communication skills with a professional and friendly tone.
  • Strong time management and multitasking abilities with a calm, solutions-focused approach.
  • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel).
  • Understanding of patient privacy and confidentiality protocols.
  • Ability to work both independently and as part of a supportive remote team.
  • Familiarity with telephony tools such as 3CX or similar cloud-based call handling platforms.
  • Experience with the Medi Records patient management system and familiarity with Australian healthcare terminology are highly advantageous.
Benefits:

This is an opportunity to work from home, day shift, Monday to Friday, with a range of benefits and career development opportunities.

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