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Customer Success Specialist

1 month ago

Manila, National Capital Region, Philippines KMC Solutions Full time

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what's most important is that you're a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop into this role, then we want to hear from you. Have Fun, Grow and Learn with Us

Job Highlights:

  • Fast-paced, highly dynamic work environment
  • Global Company addressing medium-large scale businesses
  • Young, vibrant team

What we're looking for from you:

  • You're someone who brings ideas to the table and likes to get stuck in
  • You're not afraid to speak your mind
  • You're a natural problem-solver and like to be challenged
  • You've got a positive, can-do attitude
  • You're a team player and look for a healthy collaboration
  • You are looking for growth and constantly learning

The main responsibilities of a CUSTOMER SUCCESS SPECIALIST include:

  1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  2. Responding promptly to customer inquiries.
  3. Communicating with customers through various channels.
  4. Acknowledging and resolving customer complaints.
  5. Knowing our products inside and out so that you can answer questions.
  6. Processing orders, forms, applications, and requests.
  7. Keeping records of customer interactions, transactions, comments, and complaints.
  8. Communicating and coordinating with colleagues as necessary.
  9. Providing feedback on the efficiency of the customer service process.
  10. Ensuring customer satisfaction and providing professional customer support.
  11. Attending all requested meetings with team, manager, clients, etc.
  12. Systems include: Akixi, SAP, Livechat, Horizon, Salesforce, etc.
  13. Other duties, as assigned.

To apply, you must meet the following requirements:

  • High School Diploma or equivalent
  • Previous experience in a customer support role preferred
  • More education or experience may be preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, as well as a professional phone voice
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM software, and strong typing skills
  • Ability to ask probing questions and diffuse tense situations
  • Strong time management and decision-making skills
  • Adaptability and accountability
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