Customer Success Professional

7 days ago


Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full time
Company Overview
Lone Wolf Technologies Inc. is a leading provider of software solutions for the real estate industry. Our products enable our clients to gain a competitive advantage in today's market and have been adopted by nearly 10,000 offices across North America.

Job Description
We are seeking a highly motivated and experienced Customer Success Specialist to join our team. The ideal candidate will grow partnerships that allow for a deep understanding of customer needs and challenges, with the goal of creating value-based outcomes. Reporting to the Associate Director, Customer Success, the CSS will work within their pod of Customer Success Managers and Customer Success Specialists to support strategic Lone Wolf customers, at all points in their journey. This individual will be an advocate and strategic partner for our customers, driving towards their short- and long-term goals.

Key Responsibilities
  1. Customer Relationship Management:
    Serve as the primary point of contact for assigned strategic accounts and cultivate long-term relationships and customer retention.
  2. Account Management:
    Develop successful strategies to help Lone Wolf customers achieve their business objectives.
  3. Partnership Building:
    Understand the customer's business objectives, challenges, and provide consultative recommendations offering insight to drive additional value and ROI for the client.

Requirements
  • Education: BA/BS Degree in a related discipline or equivalent experience.
  • Experience: 2 - 3+ years' experience in Customer Success role, preferably in the real estate industry.


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