Customer Success Specialist

6 days ago


Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full time

JOB DESCRIPTION – CUSTOMER SUCCESS SPECIALIST

Department: Revenue – Customer Success

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

Lone Wolf is seeking a highly motivated and experienced CUSTOMER SUCCESS SPECIALIST (CSS) to join our team. The ideal candidate will grow partnerships that allow for a deep understanding of customer needs and challenges, with the goal of creating value-based outcomes. Reporting to the Associate Director, Customer Success, the CSS will work within their pod of Customer Success Managers and Customer Success Specialists to support strategic Lone Wolf customers, at all points in their journey. This individual will be an advocate and strategic partner for our customers, driving towards their short- and long-term goals.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  1. Customer Relationship Management:
    Serve as the primary point of contact for assigned strategic accounts and cultivate long-term relationships and customer retention.
    Act as customer advocate within Lone Wolf Technologies, collaborating across departments to address customer needs.
  2. Account Management:
    Develop successful strategies to help Lone Wolf customers achieve their business objectives.
    Ensure timely and satisfactory resolution of escalated issues.
    Proactively communicate updates, reporting, and solutions accurately and appropriately to maintain customer confidence.
    Engage with customers through phone and email channels.
  3. Partnership Building:
    Understand the customer's business objectives, challenges, and provide consultative recommendations offering insight to drive additional value and ROI for the client.
    Forecast and manage renewal and encourage long-term client relationships.

QUALIFICATIONS:

  • EDUCATION: BA/BS Degree in a related discipline or equivalent experience.
  • EXPERIENCE: 2 - 3+ years' experience in Customer Success role, preferably in the real estate industry.

KNOWLEDGE/SKILLS/ABILITIES:

  • Self-motivated, collaborative, and creative team player with innovative ideas to inspire customer adoption and loyalty.
  • Proactive & work with a sense of urgency.
  • Strong analytical and problem-solving skills.
  • Have a customer-first mentality.
  • Demonstrate business acumen and industry knowledge.
  • Coachable and curious with a growth mindset.
  • Strong interpersonal skills and experience initiating and building positive relationships.
  • Excellent individual and group presentation skills as well as written and oral communication skills.
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
  • Experience with Salesforce, MS Office solutions, and SaaS industry preferred.
  • Ability to function in a high volume, always evolving business environment while maintaining a positive attitude.

We've become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today's market and nearly 10,000 offices are utilizing our feature-rich, fully integrated windows and web-based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity. We hire and attract candidates from all backgrounds regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on this basis. Please note that accommodations are available on request for candidates taking part in all aspects of the selection process. If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing recruitment@lwolf.com.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines TapTalent Full time

    We're Hiring: Customer Success SpecialistWe are looking for a dedicated and proactive Customer Success Specialist to ensure our clients achieve their desired outcomes while using our products. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to build lasting relationships with clients.Location:...


  • Manila, National Capital Region, Philippines Yext Full time

    About the RoleThe Specialist, Concierge Services will be responsible for providing personalized, consultative, and technical support to clients. You'll gain a comprehensive understanding of complex enterprise businesses' digital strategy and goals while advising clients on digital presence best practices.You'll work closely with the Hearsay team to integrate...


  • Manila, National Capital Region, Philippines F. Hoffmann-La Roche Gruppe Full time

    Roche favorise la diversité, l'équité et l'inclusion, reflétant ainsi les communautés auxquelles nous nous adressons. Dans le domaine de la santé à l'échelle mondiale, la diversité est un ingrédient essentiel de la réussite. Nous sommes convaincus que l'inclusion est primordiale pour comprendre les différents besoins des personnes en matière de...


  • Manila, National Capital Region, Philippines Lone Wolf Technologies Inc. Full time

    Company OverviewLone Wolf Technologies Inc. is a leading provider of software solutions for the real estate industry. Our products enable our clients to gain a competitive advantage in today's market and have been adopted by nearly 10,000 offices across North America.Job DescriptionWe are seeking a highly motivated and experienced Customer Success Specialist...


  • Manila, National Capital Region, Philippines Payfuture Full time

    PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY IN MANILAThe core mission of the Customer Success Specialist is to ensure a delightful and smooth client onboarding experience for new merchants, resellers, and/or aggregators needing to use our payment-processing solutions. It is your goal that clients are onboarded quickly and can go live as soon...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Success Specialist, SBGSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).This is where you and your skills come in. We're currently looking for a Customer Success Specialist, SBG:Maintain and grow monthly recurring revenue for RingCentral's most valued customersProject...


  • Manila, National Capital Region, Philippines Turnitin Full time

    Job OverviewTurnitin is seeking an experienced CUSTOMER SUCCESS LEADER to lead our technical support team. The successful candidate will be responsible for managing a team of technical support specialists, driving customer satisfaction, and ensuring seamless support delivery.Responsibilities:Lead a high-performing technical support team to deliver...


  • Manila, National Capital Region, Philippines Spocket Full time

    Spocket is revolutionizing the world of eCommerce as we know it today. Because of Spocket, a mom from the United Kingdom, or a teacher from Saudi Arabia can start their own businesses with our platform.At Spocket, we are on a mission to empower millions of online entrepreneurs. This is why we wake up every day. Today, Spocket enables over 100,000+...


  • Manila, National Capital Region, Philippines ZTE Philippines, Inc. Full time

    **About ZTE Philippines, Inc.:We are a leading technology company that provides innovative solutions for the telecommunications industry.**Job Summary:**We are seeking a highly motivated Customer Success and Growth Specialist to join our team in the Philippines. The successful candidate will be responsible for:Driving sales growth and revenue expansion...


  • Manila, National Capital Region, Philippines KMC Solutions Full time

    At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what's most important is that you're a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM...

  • Customer Success

    1 day ago


    Manila, National Capital Region, Philippines Traild Pty Full time

    TRAILD: Who are we?TRAILD is a high-growth SaaS company that streamlines, automates, and protects businesses from fraud, errors, and mistakes.Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and Epicor to help clients make their AP process more efficient and secure.We have a rapidly growing...


  • Manila, National Capital Region, Philippines Payfuture Full time

    PLEASE DO NOT APPLY IF YOU ARE NOT CURRENTLY IN MANILAThe Customer Success Team Lead at Payfuture is responsible for guiding and mentoring a team of Customer Success Specialists to ensure that all clients have a seamless onboarding experience and ongoing support with our payment-processing solutions. You will lead efforts to drive client satisfaction,...


  • Manila, National Capital Region, Philippines RingCentral Full time

    Customer Success Specialist II, MMIt's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in...


  • Manila, National Capital Region, Philippines REALPAGE (PHILIPPINES), INC. Full time

    SUMMARYThe Digital Customer Success Account Manager, Payments will focus on driving engagement, retention, and adoption of RealPage solutions for our long-tail customers. This position will engage with current customers through various outreach strategies. This position will also connect with customers to help them drive usage of our solutions and achieve...


  • Manila, National Capital Region, Philippines Rex Education Full time

    Job OverviewRex Education is seeking a talented Sales Account Officer to contribute to our sales team's success. In this role, you will be responsible for developing and implementing customer business plans, promoting educational materials, and managing expenses.Key Skills:Strong communication and interpersonal skills, with the ability to build rapport with...


  • Manila, National Capital Region, Philippines ClickUp Full time

    About the Role:We are seeking a highly skilled Technical Support Specialist to join our team at ClickUp. As a key member of our support team, you will play a critical role in enabling user success through targeted support and customer service.Responsibilities:You will work closely with users to understand their goals and blockers, then translate that...


  • Manila, National Capital Region, Philippines F. Hoffmann-La Roche AG Full time

    F. Hoffmann-La Roche AG is a global healthcare leader that has been pioneering innovative diagnostics and treatments for over 125 years. We're committed to helping patients live healthier lives and addressing some of the world's most pressing health challenges.About the JobThe Customer Success Specialist will be responsible for expanding our business beyond...


  • Manila, National Capital Region, Philippines Shangri-La Group Full time

    Career Opportunities: Account Growth SpecialistShangri-La Group is a renowned hospitality brand with a rich history of excellence. Our Makati hotel offers a unique blend of luxury, comfort, and convenience, making it an ideal choice for both leisure and business travelers.We are looking for an Account Growth Specialist to join our team.As an Account Growth...


  • Manila, National Capital Region, Philippines Tbwa ChiatDay Inc Full time

    Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai...


  • Manila, National Capital Region, Philippines Fly Ace Corporation Full time

    Job OverviewThe Sales Growth Specialist will be responsible for managing key accounts and driving the current customer portfolio. This includes developing product engagements and projects with assigned customers, owning the entire value chain from idea conception to supply and planning, and conducting price negotiations and A&R control to ensure...