Technical Support Advisor

4 days ago


Quezon City, National Capital Region, Philippines Outsourced Full time
Job Summary

Provide technical support for the company's Cloud to existing and new accounts, troubleshooting technical issues.

Job Description
Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Who WE Are

The Company is the leading provider of dental imaging software, empowering dentists across the United States to provide outstanding care to their patients. When you join us, you join a team that will help you grow professionally and reward you not only financially, but also with strong incentives and a good-vibe culture.

Job Overview

The company is looking for a motivated self-starter with excellent technical and communication skills to join our Technical Support Team. The Technical Support Advisor will be responsible for providing technical support for the company's Cloud via phone (inbound and outbound) to our customers through remote computer log-ins. This individual will ensure our customers are serviced beyond their expectations. The ideal candidate will have strong technical knowledge, the ability to effectively communicate via phone and remote computer logins and demonstrate success handling customer service.

Responsibilities
  • Provide technical support for the company's Cloud to existing and new accounts, troubleshooting technical issues through phone and remote computer log-ins.
  • Install, configure, and provide support for dental imaging devices (i.e. Drivers for Intraoral cameras, x-ray sensors, imaging software, and more).
  • Explain solutions step by step, patiently, and provide valuable support for computer users from different work environments.
  • Log and keep records of customer calls (Salesforce / Zendesk).
  • Analyze call logs so common trends can be spotted to help fix underlying problems.
Skills & Qualifications:
  • Strong interpersonal skills
  • Multi-tasking
  • Strong analytical and problem-solving skills
  • Strong computer knowledge in networks and software (technical knowledge)
  • Ability to maintain composure under pressure.
  • Client relationships
  • Documentation
  • Collecting and analyzing data (common trend in support tickets)

Must be willing to work Mon-Fri (11pm-8am Manila Time).

Must be willing to work in Alabang/Eastwood (please choose).

Must be willing to work in shifting schedule if necessary.

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