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Technical Support Specialist
1 week ago
Company Overview:
Nityo Infotech is a leading provider of IT solutions, committed to delivering exceptional service and support to our clients.
Job Description:
We are seeking a highly skilled Junior Technical Support professional to join our team. The ideal candidate will possess excellent technical skills, strong analytical abilities, and outstanding communication skills.
Key Responsibilities:
- Provide technical assistance to clients via phone, email, or in-person
- Diagnose and resolve complex technical issues related to client IT environments
- Collaborate with development, services, and support teams to drive issue resolution and improve client outcomes
- Communicate technical diagnoses and solutions effectively to clients
- Create and utilize knowledge assets to promote client self-sufficiency and improve internal team efficiency through digital solutions
Required Skills and Qualifications:
- Bachelor's Degree in Computer Science, Information Technology, or related field
- At least 6 months to 1 year of relevant working experience in technical support or a related field
- Proven ability to resolve a wide range of client issues, including billing, account, and technical concerns
- Expertise in troubleshooting and diagnosing client IT environments to identify solutions that minimize business impact and enhance client satisfaction
- Strong analytical skills with the ability to lead problem resolution processes
Benefits:
- Opportunity to work with a dynamic and growing company in the IT industry
- Competitive salary and benefits package
- Chance to develop and grow your skills and expertise in technical support
- Collaborative and supportive team environment