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Key Responsibilities

In this Bilingual Support Advisor role, you will engage with bilingual customers through voice channels, addressing their inquiries, concerns, and requests related to mortgage products and services.

You will provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.

  • Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs.
  • Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
  • Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.