Head, Collections Support Department

4 weeks ago

Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time
Overview

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach

Position: Collections Support Department Head

Job Summary:

The primary objective is to ensure efficiency and effectiveness by providing timely & accurate intelligence and analyses of collections and recoveries performance. Additionally, to ensure efficient operations of the department by overseeing all systems and software of the department involving databases and reportorial requirements, by directing adherence/compliance to the policies, mandatory instructions and regulatory guidelines, and by managing support functions including vendor management of some admin functions. Ensures that strategies are monitored by driving the MIS team to assist in controlling credit losses and maximize collections and recoveries.

Responsibilities
  • Collections Systems
  • MI Reports
  • Policies and Strategies
  • Collections Training
  • Quality Control
  • Back Office Functions
Qualifications
  • With 8 - 13 years of experience working with collections statistical data; three years of which must be in a managerial capacity.
  • Strong/Advanced working knowledge of MS Word, Excel, Access, and PowerPoint. Knowledge of IT, programming (e.g. SAS, SQL, VB, Sybase, etc.), and other call center technology a plus.
  • Experience in automated collection systems (e.g. Cardlink, CACS) and predictive dialer an advantage (e.g. Aspect UIP and ALM).
  • Has a broad understanding of the different segments of the credit card business and the capacity to relate unit's operations and performance metrics to the overall business of the company
Other Details

Rank: Senior Officer

Business Unit: Credit Operations Group (Consumer Loans) - Collections and Recoveries Division

Work set up: 100% onsite; Metropark, Pasay City


#J-18808-Ljbffr

  • Head, Collections Support Department

    2 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱1,200,000 - ₱2,400,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head, Secured Collections Department

    2 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head, Secured Collections Operations Department

    2 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱1,500,000 - ₱2,500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head, Secured Collections Operations Department

    4 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Head Nurse

    2 weeks ago

    Pasay, National Capital Region, Philippines Philcango Full time ₱1,200,000 - ₱1,800,000 per year

    Job Description:We are seeking an accomplished Head Nurse with proven managerial experience and a strong background in Rehabilitation Nursing. The Head Nurse will lead the nursing department, oversee patient care, manage staff, and ensure adherence to hospital policies and quality standards.Key Responsibilities:Provide leadership and supervision to the...

  • Collection/Liaison Officer

    2 weeks ago

    Pasay, National Capital Region, Philippines DDC Land Inc. Full time ₱400,000 - ₱600,000 per year

    Monitor and ensure timely collection of in-house and financing accounts.Conduct regular follow-ups and issue collection notices for overdue accounts.Coordinate with clients regarding payment arrangements, restructuring, or settlements.Maintain updated records of receivables, payments, and delinquent accounts.Prepare and submit collection reports,...

  • Credit and Collection Supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines DDC Land Inc. Full time ₱336,000 per year

    Qualifications:Must possess at-least a Bachelor's/College degree in Accounting, Banking Financing Management or any related course.At-least 2 - 4 years of financing, banking and real estate experience in the related field is required. Preferably 1 - 2 years experience with employees specializing in clerical/administrative support or equivalent.Can work with...

  • Collections Specialist

    2 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱500,000 - ₱1,000,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Collections Back Office Assistant

    2 weeks ago

    Pasay, National Capital Region, Philippines Metropolitan Bank & Trust Company Full time ₱300,000 - ₱450,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Credit Collections Specialist

    1 week ago

    Pasay, National Capital Region, Philippines H&CO. International Logistics Corporation Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionH&CO. International Logistics Corporation is dedicated to providing unparalleled freight management experiences to exceed client expectations. Our commitment to service quality and excellence in logistics delivery drives our mission to be the preferred logistics provider in the industry. We prioritize profitable growth while maintaining a...