Credit Collections Specialist

2 days ago

Pasay, National Capital Region, Philippines H&CO. International Logistics Corporation Full time ₱900,000 - ₱1,200,000 per year

Company Description

H&CO. International Logistics Corporation is dedicated to providing unparalleled freight management experiences to exceed client expectations. Our commitment to service quality and excellence in logistics delivery drives our mission to be the preferred logistics provider in the industry. We prioritize profitable growth while maintaining a high-performance culture built on professionalism, integrity, and respect for all.

Job Description

Position Title:
 Credit & Collection Specialist

Department:
 Finance / Credit & Collections

Reports To:
 Finance Manager

Location:
 Pasay City

Position Summary

The Credit & Collection Specialist is responsible for managing the company's receivables by evaluating creditworthiness, monitoring accounts, and ensuring timely collection of payments. This role safeguards the company's cash flow by minimizing bad debt exposure while maintaining positive client relationships through professional collection practices.

Key Responsibilities
Credit Management

  • Evaluate customer credit applications and financial information to recommend credit limits and payment terms.
  • Conduct credit checks and risk assessments on new and existing clients.
  • Monitor credit exposures and ensure compliance with company credit policies.
  • Recommend account holds, adjustments, or escalations for delinquent customers.

Collections

  • Monitor accounts receivable aging and follow up on overdue invoices to ensure timely payment.
  • Reach out to clients through phone calls, emails, and letters to make sure payments are made.
  • Can negotiate payment arrangements and settlements when necessary
  • Coordinate with the Sales and Operations teams regarding billing disputes and payment issues?
  • Escalate unresolved accounts to management and recommend legal action if needed.

Reporting & Documentation

  • Maintain accurate records of credit approvals, collections activity, and client communications.
  • Prepare weekly and monthly reports on collections, Days Sales Outstanding (DSO), and aging status.
  • Track and analyze collection trends to identify potential risks.

Collaboration & Compliance

  • Partner with Finance, Sales, and Legal teams to align on credit risk management.
  • Ensure compliance with internal policies, government regulations, and audit requirements.
  • Support continuous process improvements to enhance AR collections efficiency.

Key Performance Indicators (KPIs)

  • Days Sales Outstanding (DSO) is within the target.
  • % Collection Efficiency (e.g., ≥95% within credit terms).
  • Aging balance reduction (e.g., 90 days).
  • Minimal bad debt write-offs.
  • Timely and accurate reporting.

Qualifications

  • Bachelor's Degree in Finance, Accounting, Business Administration, or related field.
  • 2–4 years of experience in credit and collections, preferably in logistics, trading, or service-based industries.
  • Strong understanding of credit principles, AR processes, and collection strategies.
  • Proficiency in MS Excel, accounting systems
  • Strong negotiation, communication, and interpersonal skills.
  • Detail-oriented, analytical, and able to manage multiple accounts simultaneously.
  • High integrity, professionalism, and customer service orientation.

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