Collections Specialist

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Position Title: Collections Specialist

Job Summary

• The jobholder performs collection activities for Hardcore days) past due accounts.  The position is also responsible for the achievement of set targets and productivity standards collectively with other team members and compliance with policies and procedures

Specific Duties & Responsibilities

• Control delinquency of Hardcore accounts within set standards (60%)

• Conduct telephone calls to follow up payment from delinquent cardholders

• Obtain additional information on delinquent cardholders from members of the Metrobank group and other sources
• Negotiate restructuring of delinquent accounts, evaluate payment proposals beyond existing guidelines and recommend approval/disapproval of request
• Initiate/recommend accounts for set-off of outstanding balance from deposits with Metrobank group and/or its subsidiaries
• Assists collection agencies with regards to collection queries such as payment inquiry, client information and computations for payment arrangements
• Assist Early Endorsement TL by conducting agency visit to establish close monitoring and coordination and ensure that a visit report is submitted within the agreed turn-around time
• Ensure timely submission of commission schedules and requests for Cashier's Order cheques due to the collection agencies.
• Conduct a robust bi-annual Business Review for assigned collection agencies
• Results of collection efforts and payments of all accounts endorsed to the collection agencies are strictly monitored with periodic reports being transmitted to collection agencies

Minimize risk and credit losses (25%)

• Detect and block fraud accounts at an early stage to prevent further usage and report the cased to immediate supervisor
• Block delinquent accounts to prevent further exposure
• Recommend accounts for early referral to collection agencies

Address various customer issues (10%)

• Receive requests for change of billing addresses and other contact information from cardholders and forward to Collections Back Office for maintenance
• Refer complaints on unposted/misposted payments, misposted transactions, non/late receipt of statements of accounts, unsuccessful debit arrangements, reversal of fees and charges, disputed transactions to responsible unit/department for appropriate action
• Evaluate and recommend approval/disapproval of requests for waiver of charges

Performs projects or tasks that may be assigned from time to time (e.g. BORC, BCP, Cost Champion, Corp. Correspondents, Line trainer, e-Champ (5%)

Qualifications:

• Bachelor's degree holder; preferably graduate of business course
• At least 1 year of collections experience preferably from credit card company, bank or collection agencies
• Proficient in the following Microsoft applications: Word, Excel and PowerPoint
• Knowledge on collection systems such as but not limited to Prime, Tallyman, CIMS and Ifrend
• Knowledge on collections policies/procedures is an advantage

Other Details:

Rank: Rank and File

Unit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division

Location: Pasay City