Customer Care Collections Sr. Rep

6 days ago


Manila, National Capital Region, Philippines NTT DATA North America Full time

Req ID:314641

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

In these roles you will be responsible for:

  1. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  2. Ensuring customer satisfaction and strive to meet service standards.
  3. A typical day will likely involve fielding between 75 to 100 calls.
  4. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  5. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  6. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

  1. At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  2. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  3. 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  4. 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  5. An education level of at least a high school diploma or GED Preferences.

Preferred Skills include:

  1. Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    Req ID:314647NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, National Capital Region (PH-00), Philippines (PH).In this...


  • Manila, National Capital Region, Philippines NTT DATA, Inc. Full time

    **Job Overview**NTT DATA, Inc. is seeking a skilled Customer Care Collections Sr. Rep to join our team. As a key member of our insurance industry customer support team, you will be responsible for providing exceptional phone customer service to policyholders, beneficiaries, agents, and internal customers.


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    About NTT DATA North AmericaWe are a trusted global innovator of business and technology services. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.Job OverviewWe are seeking a highly skilled...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Collections Sr. Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).In these roles...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    About the RoleNTT DATA North America is seeking a highly skilled Customer Care Collections Sr. Rep. to join our team in Manila, Philippines. As a key member of our customer service team, you will be responsible for providing exceptional phone support to policyholders, beneficiaries, agents, and internal customers.In this role, you will:Provide front-line...

  • Customer Care Rep

    3 days ago


    Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full time

    The Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Job Description:Fresenius Medical Care seeks a skilled Financial Collections Specialist to join its team. The successful candidate will play a vital role in managing and enhancing the collection of overdue receivables from customers.**Key Responsibilities:**Proactive Account Management: Timely collection and resolution of outstanding invoices.Aged Receivable...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Fresenius Medical Care seeks a skilled Collection and Credit Operations Manager to join our team. This role focuses on improving Working Capital KPIs, such as DSO, BDR and % current improvements, by targeting and executing the Credit Policy to achieve high compliance levels.Key Responsibilities:This position reports directly to the Credit & Collections...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    About NTT DATA North AmericaWe strive to be a leading provider of digital and AI infrastructure in the world. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.Job SummaryWe are currently...


  • Manila, National Capital Region, Philippines Unlimited Network of Opportunities International Corporation Full time

    Supervise and mentor the customer care team, providing guidance and support.Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.Develop and implement training programs to enhance team skills and knowledge.Ensure the team provides prompt, accurate, and courteous responses to distributors'...

  • Customer Service Rep

    2 weeks ago


    Manila, National Capital Region, Philippines Gratitude Philippines Full time

    Us Collection Account *With EXTENSIVE COLLECTION EXPERIENCE(This Is A MUST) *Work ONSITE Salary Range: 6 To 12 Months (18k -19k) 13 To 18 Months (20k -21k) 19 To 35 Months (25k))


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    Req ID:314675NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Customer Care Collections Associate to join our team in Manila, National Capital Region (PH-00), Philippines...


  • Manila, National Capital Region, Philippines Thomson Power Systems Full time

    Job DescriptionWe are seeking a highly skilled Customer Care Advocate I to join our team at Regal Rexnord. As a key member of our customer service department, you will be responsible for providing exceptional support to our business unit POCs and other internal customers.Your primary responsibilities will include:Complex Transactions: Perform transactions...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    About the Role:We are seeking a highly motivated Debt Recovery Manager to join our team at Fresenius Medical Care. The successful candidate will be responsible for managing and enhancing the collection of overdue receivables from customers.**Responsibilities Include:**Portfolio Management: Proactively managing accounts receivable to ensure timely...


  • Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Join Our Team:Fresenius Medical Care is seeking a talented Cash Flow Enhancement Expert to manage and enhance the collection of overdue receivables from customers. The successful candidate will play a vital role in improving cash flow and reducing days sales outstanding (DSO).**Key Responsibilities:**Collection Strategy Development: Developing strategies to...


  • Manila, National Capital Region, Philippines Maxicare Health Care Full time

    About the RoleThis is an exciting opportunity to join Maxicare Health Care as a Sr. Compliance and Admin Specialist. In this role, you will be responsible for managing procurement processes, ensuring efficient supply chain operations, and providing administrative support.Responsibilities:Purchasing and Procurement: Identify procurement needs, source and...


  • Manila, National Capital Region, Philippines GB Vision Care Inc. Full time

    About the role:As a Key Accounts Specialist, you will be primarily responsible for managing directly the accounts under your territory in the following areas:South Greater Manila Area (Makati, Pateros, Taguig, Muntinlupa, Las Pinas, Paranaque). This full-time role is crucial in ensuring the success and growth of our business through strong client...


  • Manila, National Capital Region, Philippines GB Vision Care Inc. Full time

    About the role:As a Key Accounts Specialist, you will be primarily responsible for managing the accounts under your territory in the following areas:East GMA areas (Quezon City, San Juan City, Mandaluyong City, Pasig City, and Marikina City) and North Luzon areas (Region 1 to Region 3 and CAR). This full-time role is crucial in ensuring the success and...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    About This Opportunity:Fresenius Medical Care is looking for an experienced A/R Portfolio Optimization Professional to join its team. The successful candidate will be responsible for managing and enhancing the collection of overdue receivables from customers, ensuring timely and accurate collection of receivables, and identifying opportunities for process...