Insurance Industry Representative

6 days ago


Manila, National Capital Region, Philippines NTT DATA North America Full time

About NTT DATA North America

We strive to be a leading provider of digital and AI infrastructure in the world. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

Job Summary

We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, Philippines. This role will involve providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.

Key Responsibilities

  • Providing exceptional customer service by responding to inquiries and resolving issues efficiently.
  • Ensuring customer satisfaction and striving to meet service standards.
  • Communicating effectively and professionally with both internal and external customers.
  • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  • Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Requirements

  • At least 1 year of experience in a professional/office related environment that required you to work regularly scheduled shifts.
  • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  • An education level of at least a high school diploma or GED.


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