BPO Customer Care Collections Associate

6 days ago


Manila, National Capital Region, Philippines NTT DATA North America Full time

Req ID:314675

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Collections Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Responsibilities:
  1. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  2. Ensuring customer satisfaction and strive to meet service standards.
  3. A typical day will likely involve fielding between 75 to 100 calls.
  4. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  5. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  6. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Required Skills:
  1. At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  2. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  3. 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  4. 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  5. An education level of at least a high school diploma or GED Preferences.
Preferred Skills:
  1. Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.
About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

#J-18808-Ljbffr

  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Collections Sr. Associate to join our team in Manila, National Capital Region (PH-00), Philippines (PH).In these roles...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    ROLE AND RESPONSIBILITIESThis function is responsible for Collections for Healthcare unpaid claims. This position in this function interacts with customers gathering support data to ensure invoice accuracy and also works through specific claims discrepancies.Provide input to policies, systems, methods, and procedures for the effective management and control...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Job Description:Fresenius Medical Care seeks a skilled Financial Collections Specialist to join its team. The successful candidate will play a vital role in managing and enhancing the collection of overdue receivables from customers.**Key Responsibilities:**Proactive Account Management: Timely collection and resolution of outstanding invoices.Aged Receivable...


  • Manila, National Capital Region, Philippines Bank of the Philippine Islands Full time

    Join to apply for the CUSTOMER CARE ASSOCIATE role at Bank of the Philippine Islands (BPI)The Customer Management Associate is responsible for managing and resolving complex customer complaints, requests, and inquiries that have been escalated to the Bank's regulators, Senior Management, or internal units requiring special handling and business...


  • Manila, National Capital Region, Philippines NTT Data Full time

    In these roles you will be responsible for:Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.Ensuring customer satisfaction and strive to meet service standards.A typical day will likely involve fielding between 75 to 100 calls.Communicating effectively and professionally with both internal and...


  • Manila, National Capital Region, Philippines Fresenius Medical Care Full time

    Fresenius Medical Care seeks a skilled Collection and Credit Operations Manager to join our team. This role focuses on improving Working Capital KPIs, such as DSO, BDR and % current improvements, by targeting and executing the Credit Policy to achieve high compliance levels.Key Responsibilities:This position reports directly to the Credit & Collections...


  • Manila, National Capital Region, Philippines HelloConnect, Inc. Full time

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...


  • Manila, National Capital Region, Philippines Bestank Manufacturing Corporation Full time

    About the Job:We are looking for a qualified Accounting Collection Associate to join our team at Bestank Manufacturing Corporation. In this role, you will be responsible for coordinating the receipt and processing of payments from customers.Your Key Responsibilities:Manage the receipt and processing of payments from customers.Prepare statements of account...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Primary Responsibilities:Contract reading of payment dispute.Working on the Provider side.Checking with the insurance to verify claim status and collect unpaid claims.Process claims payment, Denial Management, Claim statusing.JOB QUALIFICATIONSCompleted at least 2 years in college.With minimum 12 months experience of Healthcare Account Receivable/Collections...


  • Manila, National Capital Region, Philippines Cartrack Full time

    CartrackNegotiableOn-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to...


  • Manila, National Capital Region, Philippines Security Bank Corporation Full time

    About the RoleAs aCollections Associate, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for Auto and Business Express loans. You are also responsible to collect due amounts and ensure client information in the database is accurate and up to...

  • Collections Officer

    4 hours ago


    Manila, National Capital Region, Philippines Satellite Office Full time

    COLLECTIONS ASSOCIATEWork for our global clients and immerse in our rich and diverse culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN COLLECTIONS ASSOCIATE?Satellite Office is extremely client focused and committed...


  • Manila, National Capital Region, Philippines CTC Far East Philippines, Inc. Full time

    Job Qualifications:Bachelor's degree in Food Technology.Preferably Licensed Food TechnologistWith 1-2 years of customer care or sales support experience in the food and beverage industry.Knowledge of regulatory requirements is a plus.Has a work background as sales support and order processing in the food & beverage industry is a plus.Strong attention to...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    Req ID:314641NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, National Capital Region (PH-00), Philippines (PH).In these...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Role OverviewThe position of Medical Claims Analyst is critical in allowing our members, families, facilities, and health professionals to have greater confidence in the exceptional care we provide. As a Medical Claims Analyst, you will be responsible for accounts receivable collections, follow-up, involves denial management, claims payment processing...


  • Manila, National Capital Region, Philippines Unlimited Network of Opportunities International Corporation Full time

    Supervise and mentor the customer care team, providing guidance and support.Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.Develop and implement training programs to enhance team skills and knowledge.Ensure the team provides prompt, accurate, and courteous responses to distributors'...


  • Manila, National Capital Region, Philippines East West Banking Corporation Full time

    Job Description:Perform collection efforts on delinquent accounts through callouts, collection letters, and SMS.Assess and initiate financial and non-financial client requests which include but are not limited to reversals, payment transfers, and updating of cardholder information with customer turnaround time.Negotiate for special customer payment...


  • Manila, National Capital Region, Philippines NTT DATA North America Full time

    Req ID:314647NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, National Capital Region (PH-00), Philippines (PH).In this...


  • Manila, National Capital Region, Philippines Optum Global Solutions Full time

    Primary Responsibilities:Contract reading of payment dispute.Working on the Provider side.Checking with the insurance to verify claim status and collect unpaid claims.Process claims payment, Denial Management, Claim statusing.JOB QUALIFICATIONSCompleted at least 2 years in college.With minimum 12 months experience of Healthcare Account Receivable/Collections...


  • Manila, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time

    Primary Responsibilities:Contract reading of payment dispute.Working on the Provider side.Checking with the insurance to verify claim status and collect unpaid claims.Process claims payment, Denial Management, Claim statusing.Job Qualifications:Completed at least 2 years in college.With minimum 12 months experience of Healthcare Account...