Customer Care Collections Sr. Rep

4 weeks ago

Manila, National Capital Region, Philippines NTT DATA North America Full time

Req ID:314647

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Collections Sr. Rep. to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

In this role, you will be responsible for:

  1. Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers.
  2. Ensuring customer satisfaction and striving to meet service standards.
  3. A typical day will likely involve fielding between 75 to 100 calls.
  4. Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
  5. Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
  6. Collaborating with management or other team members as appropriate to proactively address service issues and concerns.

Required Skills for this role include:

  1. At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts.
  2. At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
  3. 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
  4. 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
  5. An education level of at least a high school diploma or GED.

Preferred Skills include:

  1. Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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