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Senior Collections Representative

1 week ago

Manila, National Capital Region, Philippines NTT DATA North America Full time

About NTT DATA North America

We are a trusted global innovator of business and technology services. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity.

Job Overview

We are seeking a highly skilled Customer Care Collections Sr. Rep. to join our team in Manila, Philippines. This role will involve providing expert-level customer service to policyholders, beneficiaries, agents, and internal customers.

Main Responsibilities

  • Provide exceptional customer service by responding to complex inquiries and resolving critical issues.
  • Develop and maintain a deep understanding of the insurance industry and its products, services, and processes.
  • Collaborate with internal teams to ensure seamless customer experiences and identify opportunities for process improvements.
  • Contribute to the development of innovative solutions to enhance customer satisfaction and drive business growth.

Requirements

  • Minimum 2 years of experience in a customer-facing role.
  • Deep understanding of the insurance industry and its products.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced team environment.
  • Masters degree or equivalent in a relevant field.