Customer Care Supervisor
1 week ago
- Supervise and mentor the customer care team, providing guidance and support.
- Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
- Develop and implement training programs to enhance team skills and knowledge.
- Ensure the team provides prompt, accurate, and courteous responses to distributors' requests, inquiries, and complaints.
- Handle escalated customer issues and resolve complex problems effectively.
- Monitor distributors' interactions to ensure adherence to quality standards and company policies.
- Answer product and service questions; suggest information about other products and services.
- Open customer accounts by recording account information.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
-
Supervisor, Space Planner
1 week ago
Manila, National Capital Region, Philippines Watsons Personal Care Stores (Philippines), Inc. Full timeJoin Watsons in Space Management as a Space Planning SupervisorWe're looking for a talented and creative Space Planning Supervisor to help optimize and plan our store layouts. If you're passionate about creating efficient and inspiring spaces, this is your chance to be part of a leading brand. Help us shape the Watsons experience and take our retail spaces...
-
Customer Care Rep
7 days ago
Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full timeThe Customer Care Representative position provides professional, quality, and "best in class" service for existing or prospective customers by using a consultative approach that reflects the culture and philosophies of Alta and our clients. This position will involve work activities in many capacities including, but not limited to: inbound and/or outbound...
-
Supervisor, Customer Care
4 days ago
Manila, National Capital Region, Philippines Regal Rexnord Full timePosition Summary:Provide leadership and direction through effective communication to all customer service personnel including co-supervisors and management within the supported team/s and department. Support specific escalated customer service activities providing sales growth opportunities for lines of businesses as assigned.Major ResponsibilitiesBay...
-
Customer Care Specialist
4 days ago
Manila, National Capital Region, Philippines HelloConnect, Inc. Full timeAbout UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...
-
Customer Care Officer
7 days ago
Manila, National Capital Region, Philippines Cartrack Full timeCartrackNegotiableOn-site - Manila 1-3 Yrs Exp Diploma Full-timeJob DescriptionWe are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to...
-
Supervisor Customer Care Support
2 days ago
Manila, National Capital Region, Philippines Dexcom Full timeThe CompanyDexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting...
-
Customer Care Specialist
4 days ago
Manila, National Capital Region, Philippines enablesGROUP Full timePRIMARY ROLEGenerally, responsible for providing telephone based first point of contact with potential clientsResponsible for scheduling, making and remaking timely outbound calls, SMSs and emails to members of the public who provide their detailsResponsible for initiating telephone-based discussions with members of the public to qualify their need and if...
-
Medical Care Coordinator
4 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJob DescriptionThe Private Advertiser is seeking a highly skilled Medical Care Coordinator to join our team. In this role, you will be responsible for reviewing evaluations, plans of treatment, progress notes, and other clinical documentation within turnaround time.ResponsibilitiesEvaluation and Documentation Review: Review evaluations, plans of treatment,...
-
Healthcare Supervisor Role
4 days ago
Manila, National Capital Region, Philippines Teleperformance Full timeIn a healthcare setting, operations supervisors are responsible for overseeing daily operations and ensuring the efficient delivery of services.Key ResponsibilitiesFacility Management: Operations supervisors are responsible for managing the day-to-day activities of the facility, including supervising staff, managing resources, and maintaining compliance with...
-
Global Customer Care Specialist
7 days ago
Manila, National Capital Region, Philippines Trip Group Full timeOur TeamWe are a dynamic team of professionals who are passionate about delivering exceptional customer service. Our team members are highly skilled and dedicated to providing the best possible experience for our customers.Job SummaryWe are seeking a Global Customer Care Specialist to join our team. The successful candidate will be responsible for assisting...
-
Customer Care Supervisor
4 days ago
Manila, National Capital Region, Philippines QuickStart Solutions Full timeRoles and Responsibilities:Answer concerns and requests for reservations to PMOManage disputes effectivelyProvide excellent customer serviceUtilize knowledge of Building Code (PD 957) in daily tasksHandle both horizontal and vertical projectsCommunicate effectively with clients and stakeholdersRequirements of the role:College GraduateKnowledgeable of...
-
Customer Service Representative
4 days ago
Manila, National Capital Region, Philippines Private Advertiser Full timeJob Title: Customer Service Representative - Customer CareWe are seeking a highly skilled and motivated CUSTOMER SERVICE REPRESENTATIVE to join our customer care team. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.About the Role:You will work closely with internal...
-
Customer Support Supervisor
2 weeks ago
Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full timeWe are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.Responsibilities:- Overseeing and assessing customer service staff activities, and providing them with regular...
-
Customer Support Supervisor
3 days ago
Manila, National Capital Region, Philippines ORION CEPHEID, INC. Full timeWe are looking to hire an exemplary Customer Support Supervisor to coach our service staff to deliver exceptional customer service. The customer service supervisor will build a strong team and shape staff behaviors to accomplish desired results.Responsibilities:- Overseeing and assessing customer service staff activities, and providing them with regular...
-
Customer Care Training Specialist
2 days ago
Manila, National Capital Region, Philippines RingCentral Full timeSay hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not everyday that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in...
-
Customer Care Representative
4 days ago
Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full timeThe Customer Care Representative would help maintain customer relations, support customer service concerns and inquiries relating to the SM Store Shop / SM E-store or any brands to be assigned to the department.Responsibilities:Respond to customer inquiries via phone or email, with clear and accurate information.Resolve customer complaints and issues in a...
-
Customer Care Specialist
7 days ago
Manila, National Capital Region, Philippines Alta Resources (Philippines) Corporation Full timeJob Summary:We are looking for a skilled Customer Care Specialist to join our team at Alta Resources (Philippines) Corporation. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients through various communication channels. Your primary responsibilities will include analyzing customer issues,...
-
Customer Care Manager
4 days ago
Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full timeWe're Hiring: Customer Care ManagerLooking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you coveredWe are currently on the lookout for a new Customer Care Manager to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and...
-
Customer Care Associate
4 days ago
Manila, National Capital Region, Philippines CTC Far East Philippines, Inc. Full timeJob Qualifications:Bachelor's degree in Food Technology.Preferably Licensed Food TechnologistWith 1-2 years of customer care or sales support experience in the food and beverage industry.Knowledge of regulatory requirements is a plus.Has a work background as sales support and order processing in the food & beverage industry is a plus.Strong attention to...
-
Customer Care Specialist
4 days ago
Manila, National Capital Region, Philippines Thomson Power Systems Full timeJob DescriptionWe are seeking a highly skilled Customer Care Advocate I to join our team at Regal Rexnord. As a key member of our customer service department, you will be responsible for providing exceptional support to our business unit POCs and other internal customers.Your primary responsibilities will include:Complex Transactions: Perform transactions...