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Helpdesk Technician

1 week ago

Taguig, National Capital Region, Philippines Archgso Full time

At Arch Global Services, we offer a comprehensive benefits package and competitive pay.

Job Description

This Night Shift role provides end-user support in creating documentation for recurring tasks as well as assisting the team in setting up user accounts.

Responsibilities
  • Diagnose, troubleshoot and resolve basic and moderate technical problems.
  • Operate under defined processes and procedures and make decisions regarding short-term priorities and work activities.
  • Work closely with our Helpdesk, Desktop Technology, and ATS teams in supporting users in general IT problems.
Qualifications

Technical Skills Proficiency Level Required (R) / Optional (O)

  • Microsoft Office (Word, Excel, PowerPoint, Access) 4 R
  • Office 365 4 R
  • Microsoft Exchange and Outlook 4 R
  • Windows 7/Windows 10 4 R
  • SharePoint knowledge 3 O
  • ServiceNow ticketing system 3 O
  • Active Directory 3 R
  • Citrix 3 O
  • Hardware Troubleshooting 4 R
  • Basic Network Troubleshooting 4 R
  • McAfee Drive Encryption 2 O
  • Blackberry Work 1 O
  • Cisco Unity 1 O
  • WebEx 1 O
  • SCCM 2 O
Additional Skills
  • Experience with Virtual Machines and Citrix.
  • Knowledgeable in Windows 7/10.
  • Strong analytical skills, spreadsheet skills, and business problem-solving skills.
  • Excellent verbal and written communication skills, organizational skills, detail-oriented, and efficient documentation skills.
  • Basic understanding of IT and insurance terminology preferred.
  • Ability to work well independently and as part of a team.