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Client Success Manager

1 week ago

Cebu City, Central Visayas, Philippines Globe Telecom Full time
About Us

Globe Telecom is a leading telecommunications company in the Philippines, dedicated to creating a wonderful world for our people, business, and nation.

Our Mission

We unite people of passion who believe they can make a difference to achieve our goal of creating a wonderful world.

Job Description

A Client Success Manager is responsible for building and maintaining strong relationships with clients to ensure satisfaction, retention, and loyalty.

Key Responsibilities:
  1. Client Relationship Management: Develop and nurture relationships with clients by understanding their needs, goals, and preferences.
  2. Issue Resolution: Handle and resolve client complaints or issues in a timely and effective manner.
  3. Performance Analysis: Monitor and analyze client metrics to identify trends and proactively address any challenges.
  4. Upselling and Cross-Selling: Identify opportunities to expand the range of products or services provided to clients and work collaboratively with the sales team to generate new revenue streams.
Requirements:
  • 5+ years of experience in account management or client-facing roles in a technical, enterprise, or B2B environment.
  • Proven track record of driving client satisfaction and retention through exceptional relationship management skills.
  • Excellent communication and interpersonal skills, with ability to build trust and rapport with clients at all levels.
  • Strong analytical and problem-solving skills, with ability to analyze data and identify opportunities for growth.